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Top Phone Answering Service Companies in USA

Phone answering service companies in the USA can help businesses in several ways. A phone answering service can ensure that all incoming calls are answered promptly and professionally, giving your business a more polished and organized image. A phone answering service can provide customers with quick and efficient assistance, helping to resolve their queries or concerns. With a phone answering service, you can ensure that your business is available to customers around the clock, even outside of regular business hours. Employing a full-time receptionist can be expensive for a small business, but outsourcing this service to a phone answering company can be much more affordable. Depending on the nature of your business, a phone answering service can route calls to the appropriate department or staff member, ensuring that the right person handles each call. A phone answering service can take messages and relay them to you via email, text message, or voicemail, allowing you to stay on top of important calls even when you’re not available. A phone answering service can help your business provide better customer service, improve its image, and save costs, all while giving you more time to focus on your core business activities.

 

List of the Best Phone Answering Service Companies in USA

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    Employees: 11 to 50
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    Min. Project amount: Undisclosed
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    Country: Pune, India

FULLeSTOP

5 (2)
Fullestop stands as a leading web and mobile app development company in USA and UK, dedicated to transforming innovative ideas into digital reality. With a skilled team of developers, designers, and strategists, Fullestop crafts bespoke solutions that seamlessly blend creativity and technology. From cutting-edge websites to feature-rich mobile applications, our commitment to excellence ensures clients receive products that not only… Read More
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    Employees: 251 to 500
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    Min. Project amount: $25,000+
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    Country: Jaipur, India
As a full-service agency, we specialize in Shopify expertise, tailored software solutions, and seamless AI integration. Our team delivers innovative, efficient tools to enhance your store's performance, ensuring your business thrives with precision and style. Read More
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    Employees: 50 to 100
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    Min. Project amount: $10,000+
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    Country: Miami, Florida

aPurple

5 (1)
aPurple is a premier startup app development company, offering mobile app, SaaS, MVP, software, and web development services that transform innovative AI startup ideas into market-ready solutions that drive success. Our dedicated team of 200+ developers excels in various industrial categories, including taxi, logistics, food delivery, beauty services, errand services, e-commerce, grocery services, liquor delivery, telemedicine, and entertainment solutions. At… Read More
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    Employees: 251 to 500
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    Min. Project amount: $1,000+
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    Country: Ahmedabad, India

DJI

5 (2)
DJI is a global leader in drone technology, widely acclaimed for revolutionizing aerial photography and videography. With a broad range of drones tailored for hobbyists, professionals, and enterprise users, DJI products are known for their intuitive controls, superior image quality, and advanced flight features. From cinematic content creation to industrial inspections, DJI drones are used across industries including filmmaking, agriculture,… Read More
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    Employees: 14,000
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    Min. Project amount: $3,000
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    Country: Shenzhen, China
AeroVironment is a leading provider of cutting-edge unmanned aircraft systems (UAS), recognized for its innovation and mission-focused solutions. Serving both government and commercial sectors, the company develops reliable, lightweight drones used for intelligence, surveillance, reconnaissance (ISR), and tactical missions. AeroVironment’s technology enables real-time situational awareness, helping decision-makers act quickly and accurately in complex environments. Its products are trusted by defense… Read More
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    Employees: >3500
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    Min. Project amount: $50,000
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    Country: Arlington, Virginia
Netclubbed is a dynamic software development agency dedicated to crafting exceptional digital experiences. We understand that every business has unique challenges and opportunities, which is why we specialize in bespoke custom software development tailored precisely to your individual needs and objectives. Our talented team of designers and developers creates engaging web design and development solutions that not only look stunning… Read More
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    Employees: 0 to 10
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    Min. Project amount: $1,000+
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    Country: Noida, India

Flatirons

5 (2)
Flatirons is a design-forward custom software development consultancy helping startups, mid-market companies, and enterprises build scalable digital products. With expertise in SaaS, marketplaces, and healthcare solutions, Flatirons combines world-class engineering with exceptional UX/UI design to create software that is both powerful and intuitive. Their custom software solutions are not only highly functional but also elegant and easy to use, ensuring… Read More
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    Employees: 10 to 49
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    Min. Project amount: $50,000+
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    Country: Boulder, CO
BestPeers is a top-tier software development firm specializing in custom software, website development, UX/UI design, and full-stack solutions. They are dedicated to providing user-focused technology solutions, prioritizing quality, innovation, and on-time delivery. Their expert team handles a wide range of projects, from e-commerce platforms to HR portals, always aiming for high client satisfaction. BestPeers is recognized for its passion for… Read More
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    Employees: 251 to 500
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    Min. Project amount: $50,000+
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    Country: California, USA

Eris360

0 (0)
Eris360 is an AI-driven technology company specializing in digital transformation and intelligent automation. It develops advanced AI agents and tailored software solutions to streamline operations, enhance decision-making, and drive business growth. By leveraging machine learning, natural language processing, and predictive analytics, Eris360 enables seamless AI integration, empowering businesses to stay ahead in an evolving digital landscape. Read More
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    Employees: 11 to 50
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    Min. Project amount: $10,000
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    Country: NY, USA

** Buyer's Guide **

1. What is the best phone answering service for small business in US?

There are several phone answering services available for small businesses in the US. The best one for you will depend on your specific needs and budget. However, here are some top options to consider:

 

Ruby Receptionists: This is a popular phone answering service that offers live receptionists to answer your calls and provide personalized service. They have plans starting at $299 per month.

 

AnswerConnect: This service provides 24/7 answering services and offers bilingual agents. They have plans starting at $50 per month.

 

Smith.ai: This service offers a virtual receptionist service that can handle your calls, schedule appointments, and more. They have plans starting at $140 per month.

 

VoiceNation: This service provides live answering services, as well as virtual receptionist services, and call center services. They have plans starting at $30 per month.

 

PATLive: This service offers live answering services, as well as bilingual agents and appointment scheduling. They have plans starting at $149 per month.

 

Before selecting a phone answering service, it’s important to assess your specific needs and budget and to compare the features and pricing of different providers to find the one that’s the best fit for your small business.

 

2. When should I opt for Phone answering Companies in USA?

You may want to consider opting for a phone answering service in the USA if you are a small business owner and find it challenging to handle all of your incoming calls by yourself or with a small team. Here are some specific situations where a phone answering service can be particularly beneficial:


Limited availability: If you or your team are frequently unavailable to answer calls due to meetings, appointments, or other work responsibilities, a phone answering service can ensure that all calls are answered promptly and professionally.


High call volume: If your business receives a high volume of calls, it may be difficult to manage them all effectively. A phone answering service can help you handle the influx of calls and provide personalized service to each caller.


After-hours support: If your business operates outside of regular business hours, a phone answering service can provide 24/7 support to your customers, ensuring that their needs are met even when you’re not available.


Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. A phone answering service can provide a cost-effective alternative while still ensuring that your calls are answered professionally.


A phone answering service can help you manage your incoming calls more efficiently, provide better customer service, and save time and money for your business.


3. What questions you must ask the Phone answering companies before hiring?

Before hiring a phone answering service, it’s important to ask the right questions to ensure that the service meets your business needs. Here are some questions to consider asking:

 

What types of services do you offer? It’s important to understand the services offered by the phone answering company and whether they align with your business needs.

 

What are your hours of operation? You need to know the hours that the phone answering company will be available to answer your calls.

 

How are calls handled? Find out how the phone answering company handles calls, including whether they provide live operators or an automated service.

 

What is your pricing structure? Understand how much the service will cost and what is included in the pricing.

 

Can I customize my service? Find out if the phone answering company can customize their service to meet your specific business needs.

 

What training do your agents receive? It’s important to know how the phone answering company trains their agents to ensure that they provide quality service.

 

Can I review call recordings or transcripts? Find out if the phone answering company provides call recordings or transcripts for review.

 

What is your data privacy and security policy? You want to ensure that the phone answering company has appropriate policies and procedures in place to protect your business and customer data.

 

By asking these questions, you can evaluate whether the phone answering service is a good fit for your business and make an informed decision.

 

4. What questions you must ask the Phone Answering companies before hiring?

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