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Top Phone Answering Service Companies in USA

Phone answering service companies in the USA can help businesses in several ways. A phone answering service can ensure that all incoming calls are answered promptly and professionally, giving your business a more polished and organized image. A phone answering service can provide customers with quick and efficient assistance, helping to resolve their queries or concerns. With a phone answering service, you can ensure that your business is available to customers around the clock, even outside of regular business hours. Employing a full-time receptionist can be expensive for a small business, but outsourcing this service to a phone answering company can be much more affordable. Depending on the nature of your business, a phone answering service can route calls to the appropriate department or staff member, ensuring that the right person handles each call. A phone answering service can take messages and relay them to you via email, text message, or voicemail, allowing you to stay on top of important calls even when you’re not available. A phone answering service can help your business provide better customer service, improve its image, and save costs, all while giving you more time to focus on your core business activities.

 

List of the Best Phone Answering Service Companies in USA

CISIN

5 (2)
CIS: Your Trusted Technology Services Partner CIS has emerged as a global leader in technology services, delivering high-impact digital solutions to businesses of all sizes. From startups to Fortune 500 companies, organizations partner with CIS to solve complex challenges in software development, team scalability, and digital transformation. What sets us apart? Our exclusive team of top-tier software developers, designers, marketing… Read More
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    Employees: 1,000 to 9,999
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    Min. Project amount: $5,000+
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    Country: Delaware, USA

Crescaler

4.8 (1)
Crescaler empowers brands with expert Design, Development, and Marketing, crafting impactful solutions for business growth. Read More
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    Employees: 11 to 50
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    Min. Project amount: Undisclosed
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    Country: Ambala, India

MirrorFly

4.9 (2)
MirrorFly is a top-tier CPaaS (Communications Platform as a Service) provider, delivering a complete suite of APIs and SDKs to seamlessly integrate video, voice, and chat capabilities into any web or mobile application. Designed for enterprise communication, MirrorFly empowers you to build a custom team messaging app tailored to your organization's specific needs and vision. Read More
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    Employees: 251 to 500
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    Min. Project amount: $1,000+
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    Country: New Cairo City, Egypt
Helpful Insight is an ISO 9001-2015 & world-renowned web & mobile application development company in India. We cater to the needs of multiple international clients for building a mobile application or creating a stunning website from scratch. We also take up projects to completely revamp your existing mobile application or website, to make it more appealing to your consumers. We… Read More
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    Employees: 51 to 100
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    Min. Project amount: $1,000+
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    Country: Jaipur, India
Tech Implement is a globally recognized provider of innovative IT solutions, specializing in the implementation and customization of advanced CRM, ERP, and Salesforce CPQ systems. We empower businesses of all sizes—from startups to large enterprises—to automate and optimize their operations, boost revenue, and deliver exceptional customer experiences. With a strong presence across the United States, Canada, Europe, and South Asia,… Read More
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    Employees: 10 to 50
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    Min. Project amount: $5,000+
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    Country: Lahore, Pakistan

Bit n Byte

4.9 (2)
Bit n Byte is your full-spectrum digital agency, offering a complete range of services to elevate your brand online. We combine creative web design with technical SEO to create sites that not only look good but are optimized for search engines and user experience. We also provide expert PPC management, social media marketing, and content creation, each tailored to your… Read More
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    Employees: 11 to 50
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    Min. Project amount: $1,000+
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    Country: Lahore, Pakistan
AITC International Pvt. Ltd. is a prominent IT and software development company headquartered in Bhaktapur, Nepal. Established in 2021, the company has quickly positioned itself as a leading provider of digital solutions, catering to businesses both locally and globally. With a team of over 40 professionals, AITC International specializes in delivering innovative and scalable technology services tailored to meet the… Read More
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    Employees: 51 to 100
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    Min. Project amount: $1,000+
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    Country: Madhyapur Thimi, Nepal
SCM Champs Inc. is a leading SAP Consulting firm based in the United States, specializing in SAP Supply Chain Management and Contract Staffing Services. Our firm has achieved remarkable growth thanks to our niche expertise in SAP Digital Logistics and SAP Digital Supply Chain solutions. As a SAP Consulting Company headquartered in the United States, SCM Champs Inc offers a… Read More
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    Employees: 51 to 100
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    Min. Project amount: Undisclosed
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    Country: Wilmington, DE

TechnBrains

4.9 (2)
TechnBrains is a globally recognized digital transformation and custom software development company based in Dallas, Texas, with a proven track record of delivering innovative mobile apps, AI-powered software, and full-stack web solutions for clients across the world. Leveraging a team of experienced engineers, designers, and strategists, TechnBrains specializes in mobile app development (iOS & Android), enterprise software, web development, UI/UX… Read More
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    Employees: 251 to 500
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    Min. Project amount: $25,000+
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    Country: Grapevine, TX

Idea2App

4.8 (1)
Idea2App is a premier AI, mobile, and software development company with over 21 years of experience in the market. We specialize in transforming visionary concepts into high-quality mobile and web applications, making app development accessible to everyone. By using cutting-edge technologies and streamlined development processes, we deliver fully functional apps quickly, affordably, and with unmatched flexibility. Whether you’re crafting an… Read More
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    Employees: 501 to 1000
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    Min. Project amount: $1,000+
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    Country: Indore, India

** Buyer's Guide **

1. What is the best phone answering service for small business in US?

There are several phone answering services available for small businesses in the US. The best one for you will depend on your specific needs and budget. However, here are some top options to consider:

 

Ruby Receptionists: This is a popular phone answering service that offers live receptionists to answer your calls and provide personalized service. They have plans starting at $299 per month.

 

AnswerConnect: This service provides 24/7 answering services and offers bilingual agents. They have plans starting at $50 per month.

 

Smith.ai: This service offers a virtual receptionist service that can handle your calls, schedule appointments, and more. They have plans starting at $140 per month.

 

VoiceNation: This service provides live answering services, as well as virtual receptionist services, and call center services. They have plans starting at $30 per month.

 

PATLive: This service offers live answering services, as well as bilingual agents and appointment scheduling. They have plans starting at $149 per month.

 

Before selecting a phone answering service, it’s important to assess your specific needs and budget and to compare the features and pricing of different providers to find the one that’s the best fit for your small business.

 

2. When should I opt for Phone answering Companies in USA?

You may want to consider opting for a phone answering service in the USA if you are a small business owner and find it challenging to handle all of your incoming calls by yourself or with a small team. Here are some specific situations where a phone answering service can be particularly beneficial:


Limited availability: If you or your team are frequently unavailable to answer calls due to meetings, appointments, or other work responsibilities, a phone answering service can ensure that all calls are answered promptly and professionally.


High call volume: If your business receives a high volume of calls, it may be difficult to manage them all effectively. A phone answering service can help you handle the influx of calls and provide personalized service to each caller.


After-hours support: If your business operates outside of regular business hours, a phone answering service can provide 24/7 support to your customers, ensuring that their needs are met even when you’re not available.


Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. A phone answering service can provide a cost-effective alternative while still ensuring that your calls are answered professionally.


A phone answering service can help you manage your incoming calls more efficiently, provide better customer service, and save time and money for your business.


3. What questions you must ask the Phone answering companies before hiring?

Before hiring a phone answering service, it’s important to ask the right questions to ensure that the service meets your business needs. Here are some questions to consider asking:

 

What types of services do you offer? It’s important to understand the services offered by the phone answering company and whether they align with your business needs.

 

What are your hours of operation? You need to know the hours that the phone answering company will be available to answer your calls.

 

How are calls handled? Find out how the phone answering company handles calls, including whether they provide live operators or an automated service.

 

What is your pricing structure? Understand how much the service will cost and what is included in the pricing.

 

Can I customize my service? Find out if the phone answering company can customize their service to meet your specific business needs.

 

What training do your agents receive? It’s important to know how the phone answering company trains their agents to ensure that they provide quality service.

 

Can I review call recordings or transcripts? Find out if the phone answering company provides call recordings or transcripts for review.

 

What is your data privacy and security policy? You want to ensure that the phone answering company has appropriate policies and procedures in place to protect your business and customer data.

 

By asking these questions, you can evaluate whether the phone answering service is a good fit for your business and make an informed decision.

 

4. What questions you must ask the Phone Answering companies before hiring?

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