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Top Phone Answering Service Companies in USA

Phone answering service companies in the USA can help businesses in several ways. A phone answering service can ensure that all incoming calls are answered promptly and professionally, giving your business a more polished and organized image. A phone answering service can provide customers with quick and efficient assistance, helping to resolve their queries or concerns. With a phone answering service, you can ensure that your business is available to customers around the clock, even outside of regular business hours. Employing a full-time receptionist can be expensive for a small business, but outsourcing this service to a phone answering company can be much more affordable. Depending on the nature of your business, a phone answering service can route calls to the appropriate department or staff member, ensuring that the right person handles each call. A phone answering service can take messages and relay them to you via email, text message, or voicemail, allowing you to stay on top of important calls even when you’re not available. A phone answering service can help your business provide better customer service, improve its image, and save costs, all while giving you more time to focus on your core business activities.

 

List of the Best Phone Answering Service Companies in USA

Founded in 2016, SprigStack specializes in custom web and mobile app development, API integration, ERP solutions, web design, SEO, and DevOps. With offices in Indianapolis, USA, and Ahmedabad, India, we bring over 7 years of industry expertise, including ASP.NET, .NET Core, iOS, PHP, Laravel, React, Vue.js, and UI/UX. Our portfolio spans 50+ successful projects across industries like retail, travel, education,… Read More
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    Employees: 10 to 49
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    Min. Project amount: $1,000+
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    Country: Ahmedabad, India
Minimum Code is a low code agency that helps founders and venture studios build secure, scalable B2B apps fast. Using tools like Bubble and Xano, we turn ideas into working products in weeks, not months. Read More
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    Employees: 0 to 10
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    Min. Project amount: $5,000+
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    Country: München, Germany

Apptage

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Apptage – Big Ideas, Built Without the Headaches At Apptage, we're a crew of designers, developers, and digital strategists who believe great tech doesn’t have to come with a side of confusion. Ideas are treated seriously (but not too seriously), and projects are delivered with care, creativity, and just the right amount of coffee. What You Get Everything needed to… Read More
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    Employees: 101 to 250
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    Min. Project amount: $5,000+
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    Country: South Jordan, USA

Bimitry

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At Bimitry, we don’t just design spaces, we engineer experiences. From architectural drafting services and custom furniture design to eco-friendly interior design and sustainable landscape design, we bring bold ideas to life. Experts in Architectural BIM services, Revit modeling, BIM coordination, schematic design, 3D exterior rendering, and walkthrough animation. We plan it, model it, and make it real. Read More
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    Employees: 11 to 50
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    Min. Project amount: $1,000+
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    Country: Oklahoma City, USA

RIZZNART

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Rizznart transforms brands into visual powerhouses with cinematic content, high-impact design, and magnetic storytelling. From motion graphics to branded shoots, we create bold, unforgettable content that captivates, converts, and commands attention. Read More
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    Employees: 11 to 50
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    Min. Project amount: $1,000+
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    Country: Sandy,USA
jiWeb Technologies is a top software solutions provider, turning ideas into smart, effective products that boost business productivity and profitability. Using agile methods and cross-domain expertise, we deliver impactful results that help clients succeed globally and stand out in their industries. Read More
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    Employees: 101 to 250
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    Min. Project amount: Undisclosed
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    Country: Mohali, India
Alpha eBook is a leading eBook conversion company with 10+ years of experience in delivering reader-friendly ePub and Kindle eBooks. Our exceptional eBook conversion and formatting services, combined with outstanding customer satisfaction, make us the preferred choice among eBook conversion companies. Read More
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    Employees: 0 to 10
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    Min. Project amount: Undisclosed
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    Country: Rajkot, India
FlashIT is a Flat-Rate IT Managed Services Provider based in New York City, offering 24/7 support to monitor and manage your IT infrastructure. Our services are tailored to meet specific business needs, providing comprehensive IT solutions at a predictable cost, with seamless collaboration between their engineers and your IT team. Read More
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    Employees: 50 to 100
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    Min. Project amount: Undisclosed
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    Country: New York, USA
LLMSoftware.com helps businesses increase productivity, improve communication, and gain insights using advanced AI language models. Transform your workflow with powerful, custom LLM solutions. Read More
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    Employees: 11 to 50
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    Min. Project amount: Undisclosed
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    Country: Dallas, TX
Quickway Infosystems, a leading software development and software outsourcing company dedicated to turning your ideas into innovative solutions. With our expert team of developers, designers, and project managers, we deliver top-notch software products tailored to your unique business needs. Read More
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    Employees: 11 to 50
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    Min. Project amount: $1,000+
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    Country: Noida, India

** Buyer's Guide **

1. What is the best phone answering service for small business in US?

There are several phone answering services available for small businesses in the US. The best one for you will depend on your specific needs and budget. However, here are some top options to consider:

 

Ruby Receptionists: This is a popular phone answering service that offers live receptionists to answer your calls and provide personalized service. They have plans starting at $299 per month.

 

AnswerConnect: This service provides 24/7 answering services and offers bilingual agents. They have plans starting at $50 per month.

 

Smith.ai: This service offers a virtual receptionist service that can handle your calls, schedule appointments, and more. They have plans starting at $140 per month.

 

VoiceNation: This service provides live answering services, as well as virtual receptionist services, and call center services. They have plans starting at $30 per month.

 

PATLive: This service offers live answering services, as well as bilingual agents and appointment scheduling. They have plans starting at $149 per month.

 

Before selecting a phone answering service, it’s important to assess your specific needs and budget and to compare the features and pricing of different providers to find the one that’s the best fit for your small business.

 

2. When should I opt for Phone answering Companies in USA?

You may want to consider opting for a phone answering service in the USA if you are a small business owner and find it challenging to handle all of your incoming calls by yourself or with a small team. Here are some specific situations where a phone answering service can be particularly beneficial:


Limited availability: If you or your team are frequently unavailable to answer calls due to meetings, appointments, or other work responsibilities, a phone answering service can ensure that all calls are answered promptly and professionally.


High call volume: If your business receives a high volume of calls, it may be difficult to manage them all effectively. A phone answering service can help you handle the influx of calls and provide personalized service to each caller.


After-hours support: If your business operates outside of regular business hours, a phone answering service can provide 24/7 support to your customers, ensuring that their needs are met even when you’re not available.


Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. A phone answering service can provide a cost-effective alternative while still ensuring that your calls are answered professionally.


A phone answering service can help you manage your incoming calls more efficiently, provide better customer service, and save time and money for your business.


3. What questions you must ask the Phone answering companies before hiring?

Before hiring a phone answering service, it’s important to ask the right questions to ensure that the service meets your business needs. Here are some questions to consider asking:

 

What types of services do you offer? It’s important to understand the services offered by the phone answering company and whether they align with your business needs.

 

What are your hours of operation? You need to know the hours that the phone answering company will be available to answer your calls.

 

How are calls handled? Find out how the phone answering company handles calls, including whether they provide live operators or an automated service.

 

What is your pricing structure? Understand how much the service will cost and what is included in the pricing.

 

Can I customize my service? Find out if the phone answering company can customize their service to meet your specific business needs.

 

What training do your agents receive? It’s important to know how the phone answering company trains their agents to ensure that they provide quality service.

 

Can I review call recordings or transcripts? Find out if the phone answering company provides call recordings or transcripts for review.

 

What is your data privacy and security policy? You want to ensure that the phone answering company has appropriate policies and procedures in place to protect your business and customer data.

 

By asking these questions, you can evaluate whether the phone answering service is a good fit for your business and make an informed decision.

 

4. What questions you must ask the Phone Answering companies before hiring?

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