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Top Phone Answering Service Companies

Phone answering services can provide various benefits for businesses and individuals alike. Phone answering services ensure that your customers can always reach a live person, even outside of business hours. This can help improve customer satisfaction and loyalty. By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity. Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression. Phone answering services can be a valuable tool for businesses and individuals who want to provide excellent customer service, improve efficiency, and save money.

 

List of the Best Phone Answering Service Companies

SunTec India

4.9 (2)
SunTec India is a leading global IT and business process outsourcing solutions provider with over 25 years of industry experience. Headquartered in New Delhi, India, our company is supported by a team of 1,500 skilled professionals and subject matter experts across different specializations. We take pride in our strong international client base of over 8,530 clients across 50 countries, including… Read More
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  • Dollar
    Employees: 1000+
  • Dollar
    Min. Project amount: $1,000+
  • Dollar
    Country: New Delhi, India
Luvina Software is a global IT outsourcing company providing full-cycle services from designing, coding, testing, maintenance, system operation, to support. Read More
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  • Dollar
    Employees: 501 to 1000
  • Dollar
    Min. Project amount: $5,000+
  • Dollar
    Country: Cau Giay, Vietnam

MediaNV

0 (0)
MediaNV is a digital marketing agency in Calgary, Alberta, specializing in online marketing for dentists. We offer search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, as well as website design and development services. At Medianv, we are focused on digital marketing and SEO for dentists. That's how we help our clients bring in more patients and grow their… Read More
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  • Dollar
    Employees: 51 to 100
  • Dollar
    Min. Project amount: $1,000+
  • Dollar
    Country: Calgary, Canada
Nest Software, don’t just provide IT solutions; we redefine possibilities. With a deep focus on innovation and business impact, we craft strategies tailored to your unique needs, helping you stay ahead in a competitive world. Let us be the technology partner that drives your vision to reality. Read More
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  • Dollar
    Employees: 11 to 50
  • Dollar
    Min. Project amount: $1,000+
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    Country: Amritsar, India
Globus Finanza an Accounting Outsourcing Company that serves Accounting Firms, CPA Firms, and SMEs all over USA. We offer a comprehensive range of services, including Bookkeeping, Accounting, Tax Preparations, Reconciliations, and Virtual CFO services. We understand the challenges that small and medium-sized CPA and Accounting firms, as well as SMEs, face in finding the right talent. This talent shortage often… Read More
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  • Dollar
    Employees: 11 to 50
  • Dollar
    Min. Project amount: $1,000+
  • Dollar
    Country: Delaware, United States
Kuchoriya TechSoft is a premier IT solutions provider headquartered in the United States since 2009. With over 15 years of experience, we have built a global reputation for delivering innovative mobile and web application development solutions that empower businesses to excel in today’s digital landscape. Our commitment to excellence is reflected in our ISO 9001:2015 certification, which ensures adherence to… Read More
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  • Dollar
    Employees: 101-250
  • Dollar
    Min. Project amount: $1,000+
  • Dollar
    Country: Mississauga, Canada
Cognitive IT Solutions combine digital solutions to generate ground-breaking advances. Enter a future where robots are intelligent, algorithms solve complicated problems, and data drives transformation. With our cutting-edge cognitive technologies, we decode difficulties, solve problems, and transform the way organizations function. We create intuitive, immersive, and revolutionary digital experiences by seamlessly integrating human and computer intelligence. Embrace the power of… Read More
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  • Dollar
    Employees: 11 to 50
  • Dollar
    Min. Project amount: $1,000+
  • Dollar
    Country: Karachi, Pakistan
Maximize your team's productivity with AI-powered tracking solutions and insights — accessible anytime, anywhere worldwide. MaxelTracker is an innovative AI-powered employee monitoring and time-tracking tool designed to redefine productivity and enhance performance in modern workplaces. It helps you boost your team’s productivity by up to 63% with exciting features such as time tracking, automatic screenshots, location tracking, performance metrics tracking,… Read More
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  • Dollar
    Employees: 51 to 200
  • Dollar
    Country: Canada

Teceze

5 (2)
Teceze enables sustainable growth by delivering customized value driven solutions with a global reach. Our agile approach and commercial flexibility help businesses of all sizes navigate change and scale confidently in the digital age. We specialize in modern Workplace solutions that help enterprises scale from local to global success. Our services including Managed IT, Cybersecurity, Field Support Operations, and Global… Read More
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  • Dollar
    Employees: 251 to 500
  • Dollar
    Min. Project amount: $1,000+
  • Dollar
    Country: London, England
Top Metal Work Services, As one of the leading metal works companies in the US, we always strive to provide premium grade products and top class services to build long term relations with our clients. Maintaining customer trust is the paramount aim of our company. Read More
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  • Dollar
    Employees: 50 to 249
  • Dollar
    Min. Project amount: 50 to 249
  • Dollar
    Country: Newbern, AL

** Buyer's Guide **

1. What is Phone Answering Service?

Phone answering services are third-party companies that provide live answering services for businesses and individuals who need help managing their incoming phone calls. These services are typically staffed by trained professionals who answer calls on behalf of the client, using scripts and information provided by the client to handle calls according to their specific needs.

 

Phone answering services can provide a range of services, including basic call answering, message taking, appointment scheduling, and call forwarding. They can also provide additional services like bilingual answering, call screening, and after-hours support.

 

Businesses of all sizes can benefit from phone answering services, as they allow companies to improve their customer service, handle a higher volume of calls, and free up internal resources to focus on other tasks. Phone answering services can also be a cost-effective alternative to hiring a full-time receptionist or call center staff, as businesses only pay for the services they use. Overall, phone answering services are a valuable tool for managing incoming phone calls and improving overall customer satisfaction.

 

2. What Do Phone Answering Service Companies Do?

Phone answering services provide a range of services designed to help businesses and individuals manage their incoming phone calls. Here are some of the common tasks that a phone answering service can perform:


Answer calls on behalf of the client: Phone answering services provide a live person to answer incoming calls on behalf of the client. The answering service can provide a professional greeting and take a message or transfer the call according to the client’s instructions.


Take messages: Phone answering services can take detailed messages and forward them to the client via email, text message, or through an online portal. This ensures that clients never miss an important message, even if they are unavailable to take calls.


Schedule appointments: Phone answering services can schedule appointments and manage a client’s calendar. This can help businesses streamline their scheduling process and reduce the risk of double bookings or missed appointments.


Handle customer inquiries: Phone answering services can provide basic customer service support, answering common questions about a client’s products or services. They can also assist with billing, account management, and other customer service-related tasks.


Forward calls: Phone answering services can forward calls to the client’s phone, ensuring that important calls are never missed. This can be especially helpful for businesses with remote or on-the-go employees.

 Phone answering services can help businesses and individuals manage their phone calls more efficiently, providing a professional image and improving customer satisfaction.

 

3. How Much Do Phone Answering Service Companies Charge For Their Services?

The cost of phone answering services can vary depending on a variety of factors, including the level of service provided, the number of calls received, and the duration of calls. Some phone answering services charge a flat monthly fee, while others charge per call or minute.

 

 

In general, basic phone answering services can range from around $30 to $100 per month, while more advanced services like appointment scheduling, call screening, and after-hours support may cost more. Per-call or per-minute charges can range from a few cents to a few dollars per call, depending on the complexity of the call and the level of service provided.

 

 

Some phone answering services also offer customized pricing packages based on the specific needs of the client, such as the number of calls received or the level of support required. It’s important to research different phone answering services and compare pricing and features to find the best fit for your needs and budget.

 

4. Why Hire Phone Answering Service Company?

There are many reasons why businesses and individuals may choose to hire a phone answering service. Here are a few of the most common reasons:

 

Improved customer service: A phone answering service can ensure that your customers can always speak with a live person, even outside of business hours. This can help improve customer satisfaction and loyalty, leading to increased sales and referrals.

 

Increased efficiency: By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity, allowing you to grow your business without increasing headcount.

 

Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. This can help reduce overhead costs and improve your bottom line.

 

Flexibility: Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. This can help you manage your time more effectively and ensure that you never miss an important call.

 

Professionalism: A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression and helping to build trust with your customers.

 

Hiring a phone answering service can provide many benefits for businesses and individuals alike, helping to improve customer service, increase efficiency, reduce costs, and enhance professionalism.

 
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