Government apps are designed to streamline public services, enhance transparency, and improve citizen engagement. To achieve these goals, they must include a robust set of features that ensure security, usability, and accessibility for diverse populations.

1. User Authentication & Verification

Secure login options such as:

• Aadhaar-based authentication

• OTP verification

• Biometric logins
  These methods help verify user identity and prevent unauthorized access.

2. Secure Data Encryption

Given the sensitive nature of government services, apps must implement end-to-end encryption and follow data protection regulations to ensure user data remains confidential and safe.

3. Multi-language Support

To cater to a multilingual population, apps should offer language options that cover regional and national languages, ensuring inclusivity and ease of use.

4. Push Notifications for Real-Time Updates

Important updates regarding policy changes, deadlines, service availability, or emergency alerts can be instantly shared via push notifications, keeping users informed.

5. Form Submission & Grievance Tracking

Enable users to:

• Submit applications or forms (e.g., licenses, certificates)

• Track grievances or complaints
  A transparent, trackable process increases public trust and responsiveness.

6. Geolocation Services

Features such as location-based alerts, nearby government offices, or service availability can enhance functionality and user experience.

7. Payment Gateway Integration

Secure and seamless options for:

• Utility bill payments

• Tax payments

• Fines and government service fees
  Payment integrations simplify transactions and increase convenience.

8. Integration with Government Portals & APIs

For real-time data and seamless service delivery, apps must integrate with:

• State or central government portals

• Public records systems

• E-governance APIs.