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Top Phone Answering Service Companies in USA

Phone answering service companies in the USA can help businesses in several ways. A phone answering service can ensure that all incoming calls are answered promptly and professionally, giving your business a more polished and organized image. A phone answering service can provide customers with quick and efficient assistance, helping to resolve their queries or concerns. With a phone answering service, you can ensure that your business is available to customers around the clock, even outside of regular business hours. Employing a full-time receptionist can be expensive for a small business, but outsourcing this service to a phone answering company can be much more affordable. Depending on the nature of your business, a phone answering service can route calls to the appropriate department or staff member, ensuring that the right person handles each call. A phone answering service can take messages and relay them to you via email, text message, or voicemail, allowing you to stay on top of important calls even when you’re not available. A phone answering service can help your business provide better customer service, improve its image, and save costs, all while giving you more time to focus on your core business activities.

 

List of the Best Phone Answering Service Companies in USA

Envoy

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We are a Connected Customer Experience Company. In this new era of hyper-digital connectivity, organizations and the challenges they face have become more complex. We bring our clients a competitive advantage by delivering a unified experience across every touchpoint – we call these Connected Customer Experiences. For this reason, we focus on the six core areas that matter most to… Read More
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    Employees: 51 to 200
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    Min. Project amount: $25000
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    Country: U.S.A

Darkroom

5 (1)
Four disciplines, one agency. Our model is purposefully built to launch brands to market and accelerate growth. We do this through four major disciplines, threaded by one cohesive, interdisciplinary team. Brand & Identity, Digital Products, Creative Production,Growth Marketing. Read More
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    Employees: 51 to 200
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    Min. Project amount: $25000
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    Country: U.S.A
IntelliSoft Technologies, Inc. was founded in 1997 and specializes in providing software products & integrated solutions to Fortune 500 clients. IntelliSoft leverages CMMI Level 3, ISO, and ITIL best practices to deliver full software development life cycle support to our customers. From vendor neutral perspective we help our clients to evaluate, select and integrate leading edge technologies. Our product portfolio… Read More
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    Employees: 51 to 200
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    Min. Project amount: $25000
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    Country: usa

Vinnove

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Vinnove is a software and app development company that collaborates with clients to create easy to use but powerful iOS and Android mobile apps. We focus on designing and developing apps that give our clients time and resources back. Vinnove emerges from Vision, Innovation, and Experience. These three virtues reflect our core business strategy. The VISION to transform The knowledge… Read More
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    Employees: 1 to 10
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    Min. Project amount: $25000
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    Country: USA
A global business and technology solutions company spanning across four continents. Specializing in IT Roadmapping & Technology Strategic Planning, IT Project Assessments & IT Project Management, IT Application Development & Support, IT Service Desk and Infrastructure Support, Information Asset Optimization/Business Intelligence Services, IT Project Portfolio Management, Ecommerce Application Development. Y&L is headquartered in San Antonio, TX and operates across 28… Read More
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    Employees: 201 to 500
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    Min. Project amount: $25000
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    Country: USA
Agilis Tech Labs is all about in equipping businesses with the best tools for the ride ahead. Whether it is intuitive workflow apps for mobile platforms, or wildly revolutionary e-commerce systems, it is imperative to align your company with a team that can navigate the rough waters of rapid scaling. With deep roots in development, companies around the world have… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: USA
Apps Hunts also has a foothold in the international market and is proud to have achieved satisfied customers around the globe. We believe in client satisfaction and hence we have helped our clients to achieve significant savings and increased productivity through our onsite/offshore services. Adhering to our client’s needs is our top priority and successfully accomplishing the client objective is… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: USA

Anatta

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Success is never achieved overnight. Anatta partnerships are formed over quarters and years, not weeks or one-off engagements. Our proudest achievements have always been the result of collaboration, shared vision, and common goals. That’s why we’re grateful every day to support the brands who truly inspire us. Read More
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    Employees: 51 to 200
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    Min. Project amount: $25000
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    Country: U.S.A
10 Years of Industry Experience CAAZ brings together more than 10 years in the software and technology industry. Our experience in building software products and launching start-ups allows us to deliver results effectively and efficiently for our clients. 32 Team Members CAAZ consists of core team members on-shore in the United States, and talented developers located overseas in Bangladesh. Our… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: USA
TheoremOne (previously Citrusbyte) is an innovation and engineering company that advises clients on product strategy, engineering, design, and culture, then partners with them to build and launch technology-driven solutions to their most complex problems. TheoremOne is chosen by clients when results matter most — becoming the agent of change, and driving a transformation that involves not only technology, but also… Read More
Building the world’s most potent IoT platform AT&T
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    Employees: 201 to 500
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    Min. Project amount: $25000
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    Country: USA

** Buyer's Guide **

1. What is the best phone answering service for small business in US?

There are several phone answering services available for small businesses in the US. The best one for you will depend on your specific needs and budget. However, here are some top options to consider:

 

Ruby Receptionists: This is a popular phone answering service that offers live receptionists to answer your calls and provide personalized service. They have plans starting at $299 per month.

 

AnswerConnect: This service provides 24/7 answering services and offers bilingual agents. They have plans starting at $50 per month.

 

Smith.ai: This service offers a virtual receptionist service that can handle your calls, schedule appointments, and more. They have plans starting at $140 per month.

 

VoiceNation: This service provides live answering services, as well as virtual receptionist services, and call center services. They have plans starting at $30 per month.

 

PATLive: This service offers live answering services, as well as bilingual agents and appointment scheduling. They have plans starting at $149 per month.

 

Before selecting a phone answering service, it’s important to assess your specific needs and budget and to compare the features and pricing of different providers to find the one that’s the best fit for your small business.

 

2. When should I opt for Phone answering Companies in USA?

You may want to consider opting for a phone answering service in the USA if you are a small business owner and find it challenging to handle all of your incoming calls by yourself or with a small team. Here are some specific situations where a phone answering service can be particularly beneficial:


Limited availability: If you or your team are frequently unavailable to answer calls due to meetings, appointments, or other work responsibilities, a phone answering service can ensure that all calls are answered promptly and professionally.


High call volume: If your business receives a high volume of calls, it may be difficult to manage them all effectively. A phone answering service can help you handle the influx of calls and provide personalized service to each caller.


After-hours support: If your business operates outside of regular business hours, a phone answering service can provide 24/7 support to your customers, ensuring that their needs are met even when you’re not available.


Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. A phone answering service can provide a cost-effective alternative while still ensuring that your calls are answered professionally.


A phone answering service can help you manage your incoming calls more efficiently, provide better customer service, and save time and money for your business.


3. What questions you must ask the Phone answering companies before hiring?

Before hiring a phone answering service, it’s important to ask the right questions to ensure that the service meets your business needs. Here are some questions to consider asking:

 

What types of services do you offer? It’s important to understand the services offered by the phone answering company and whether they align with your business needs.

 

What are your hours of operation? You need to know the hours that the phone answering company will be available to answer your calls.

 

How are calls handled? Find out how the phone answering company handles calls, including whether they provide live operators or an automated service.

 

What is your pricing structure? Understand how much the service will cost and what is included in the pricing.

 

Can I customize my service? Find out if the phone answering company can customize their service to meet your specific business needs.

 

What training do your agents receive? It’s important to know how the phone answering company trains their agents to ensure that they provide quality service.

 

Can I review call recordings or transcripts? Find out if the phone answering company provides call recordings or transcripts for review.

 

What is your data privacy and security policy? You want to ensure that the phone answering company has appropriate policies and procedures in place to protect your business and customer data.

 

By asking these questions, you can evaluate whether the phone answering service is a good fit for your business and make an informed decision.

 

4. What questions you must ask the Phone Answering companies before hiring?

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