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Top Phone Answering Service Companies in USA

The US telephone answering service industry generated over $2.2 billion in annual revenue, with more than 3,000 agencies nationwide. Growth rate averaged 4.5% annually. [Source]

The United States leads the way in professional phone answering services, offering businesses reliable solutions to manage customer calls efficiently. From small startups to large enterprises, companies across industries rely on specialized agencies to ensure every call is handled with care and professionalism. These services help organizations boost customer satisfaction, streamline operations, and improve brand reputation. With a diverse range of providers and advanced technologies, businesses can choose from tailored solutions that fit their exact requirements. Whether you need 24/7 support, bilingual operators, or industry-specific expertise, the USA’s top phone answering agencies have you covered.

 

List of the Best Phone Answering Service Companies in USA

Naked. We don't just build apps; we transform ideas into thriving app businesses. Our people-centric approach focuses on building, branding, and marketing your next big idea without cutting corners. That's why our team of creative, problem-solving visionaries is in-house and US-based. No matter where you are in your app journey, we partner with you strategically to accelerate your success. Read More
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    Employees: 10 - 49
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    Min. Project amount: $25,000+
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    Country: Irvine, CA, United States
At Mercury Development, we don't just follow trends, we set them. For over two decades, our core values – quality, experience, and transparency – have fueled our passion for crafting exceptional mobile apps and custom software solutions. We empower businesses of all sizes, from nimble startups to industry leaders, to achieve their goals. Our track record speaks for itself: we… Read More
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    Employees: 50 - 249
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    Min. Project amount: $25,000+
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    Country: Aventura, FL, United States

Goji Labs

5 (2)
Goji Labs is an award-winning digital product agency headquartered in Los Angeles. For over 10 years, our team has helped startups, Fortune 500 companies, and large non-profits launch hundreds of digital products across various industries. Our services include product strategy, UX research, UX/UI design, and web, mobile app, and IoT development. We believe no great venture should be held back… Read More
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    Employees: 10 - 49
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    Min. Project amount: $25,000+
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    Country: Los Angeles, CA, United States
Web and App Development Company in the UK | AYB Infotech AYB Infotech, a leading Web and App Development Company headquartered in London, UK, is renowned for its exceptional service and dedication to excellence. With a proven track record, AYB Infotech is the go-to choice for businesses aiming to build a robust online presence and achieve digital success. AYB Infotech… Read More
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    Employees: 50 - 249
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    Min. Project amount: Undisclosed
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    Country: Egypt

Edvantis

4.9 (2)
Edvantis is a leading global software engineering firm, boasting a team of over 400 skilled professionals across Central & Eastern Europe and the USA. We are proud to have gained the confidence of industry leaders such as Indeed, BigCommerce, Kardex Remstar, Unicepta, TrustRadius, Modulsystem, and SAP Labs (a subsidiary of SAP). Partnering with Edvantis empowers businesses of all sizes to… Read More
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    Employees: 250-999
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    Min. Project amount: $25,000+
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    Country: Berlin, Germany
Limestone Digital is a global software development company with development centers around the world. We empower businesses to achieve optimal performance through technology innovation and Agile development practices. Our expertise has attracted leading market companies such as Swatch Group, Prodege, Assa Abloy, and top management consulting firms. Partnering with Limestone Digital ensures that your business benefits from cutting-edge technology solutions… Read More
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    Employees: 50 - 249
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    Min. Project amount: $50,000+
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    Country: Karlín, Czech Republic

Pwrteams

4.9 (2)
Pwrteams builds and manages tech and engineering teams for companies of all sizes, from Europe to Latin America. We specialize in attracting and retaining skilled experts tailored to your needs. While you focus on your company's and project's outcomes, we provide access to top-tier talent beyond your local labor market. Pwrteams offers no start or exit fees, flexible up- and… Read More
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    Employees: 250 - 999
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    Min. Project amount: $5,000+
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    Country: Kraków, Poland

Innowise

5 (3)
Innowise is a custom software development company headquartered in Warsaw, Poland, with additional offices around the globe. With more than 2500 specialists on board and 1300 projects completed, we use cutting-edge technologies to transform our clients' businesses. We are experts in the design and development of tech solutions that will help your company enhance its processes and increase customer satisfaction… Read More
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    Employees: 1,000 - 9,999
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    Min. Project amount: $10,000+
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    Country: Warszawa, Poland

Simform

5 (2)
Simform is a premier digital engineering company specializing in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform, with its deep engineering DNA and unique co-engineering delivery model, is renowned for building future-proof digital products for high-growth ISVs and tech-enabled enterprises. Our deep-rooted heritage in UX-led experience engineering, coupled with our unparalleled expertise in… Read More
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    Employees: 1,000 - 9,999
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    Min. Project amount: $25,000+
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    Country: Orlando, FL, USA

Altar.io

5 (2)
Altar.io is an award-winning product and software development company committed to helping entrepreneurs and business leaders worldwide build high-quality, user-centric products. What makes them different: Formed by ex-startup founders, Altar.io has deep roots in the startup ecosystem, bringing innovative products to market with a unique understanding of entrepreneurial challenges. At their core, they design and build high-quality, user-centric software products.… Read More
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    Employees: 10-49
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    Min. Project amount: $25,000+
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    Country: Lisboa, Portugal

** Buyer's Guide **

1. What is the best phone answering service for small business in US?

There are several phone answering services available for small businesses in the US. The best one for you will depend on your specific needs and budget. However, here are some top options to consider:

 

Ruby Receptionists: This is a popular phone answering service that offers live receptionists to answer your calls and provide personalized service. They have plans starting at $299 per month.

 

AnswerConnect: This service provides 24/7 answering services and offers bilingual agents. They have plans starting at $50 per month.

 

Smith.ai: This service offers a virtual receptionist service that can handle your calls, schedule appointments, and more. They have plans starting at $140 per month.

 

VoiceNation: This service provides live answering services, as well as virtual receptionist services, and call center services. They have plans starting at $30 per month.

 

PATLive: This service offers live answering services, as well as bilingual agents and appointment scheduling. They have plans starting at $149 per month.

 

Before selecting a phone answering service, it’s important to assess your specific needs and budget and to compare the features and pricing of different providers to find the one that’s the best fit for your small business.

 

2. When should I opt for Phone answering Companies in USA?

You may want to consider opting for a phone answering service in the USA if you are a small business owner and find it challenging to handle all of your incoming calls by yourself or with a small team. Here are some specific situations where a phone answering service can be particularly beneficial:


Limited availability: If you or your team are frequently unavailable to answer calls due to meetings, appointments, or other work responsibilities, a phone answering service can ensure that all calls are answered promptly and professionally.


High call volume: If your business receives a high volume of calls, it may be difficult to manage them all effectively. A phone answering service can help you handle the influx of calls and provide personalized service to each caller.


After-hours support: If your business operates outside of regular business hours, a phone answering service can provide 24/7 support to your customers, ensuring that their needs are met even when you’re not available.


Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. A phone answering service can provide a cost-effective alternative while still ensuring that your calls are answered professionally.


A phone answering service can help you manage your incoming calls more efficiently, provide better customer service, and save time and money for your business.


3. What questions you must ask the Phone answering companies before hiring?

Before hiring a phone answering service, it’s important to ask the right questions to ensure that the service meets your business needs. Here are some questions to consider asking:

 

What types of services do you offer? It’s important to understand the services offered by the phone answering company and whether they align with your business needs.

 

What are your hours of operation? You need to know the hours that the phone answering company will be available to answer your calls.

 

How are calls handled? Find out how the phone answering company handles calls, including whether they provide live operators or an automated service.

 

What is your pricing structure? Understand how much the service will cost and what is included in the pricing.

 

Can I customize my service? Find out if the phone answering company can customize their service to meet your specific business needs.

 

What training do your agents receive? It’s important to know how the phone answering company trains their agents to ensure that they provide quality service.

 

Can I review call recordings or transcripts? Find out if the phone answering company provides call recordings or transcripts for review.

 

What is your data privacy and security policy? You want to ensure that the phone answering company has appropriate policies and procedures in place to protect your business and customer data.

 

By asking these questions, you can evaluate whether the phone answering service is a good fit for your business and make an informed decision.

 

4. What questions you must ask the Phone Answering companies before hiring?

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