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Top Phone Answering Service Companies in USA

The US telephone answering service industry generated over $2.2 billion in annual revenue, with more than 3,000 agencies nationwide. Growth rate averaged 4.5% annually. [Source]

The United States leads the way in professional phone answering services, offering businesses reliable solutions to manage customer calls efficiently. From small startups to large enterprises, companies across industries rely on specialized agencies to ensure every call is handled with care and professionalism. These services help organizations boost customer satisfaction, streamline operations, and improve brand reputation. With a diverse range of providers and advanced technologies, businesses can choose from tailored solutions that fit their exact requirements. Whether you need 24/7 support, bilingual operators, or industry-specific expertise, the USA’s top phone answering agencies have you covered.

 

List of the Best Phone Answering Service Companies in USA

hedgehog lab

4.9 (2)
hedgehog lab is a human-centered global tech consultancy. Our experts in UXR, UI/UX, engineering, AI, cloud, and data science collaborate with partners to provide custom app development and digital transformation services. Our passionate and award-winning team, based in the United Kingdom, has delivered industry-leading results for renowned clients worldwide, including AJ Bell, YourParkingSpace, Deliciously Ella, Deliveroo, Under Armour, Edwards Lifesciences,… Read More
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    Employees: 50 - 249
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    Min. Project amount: $100,000+
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    Country: Tyne, United Kingdom

Busy Human

11.3 (2)
Creating exceptional software goes beyond simply writing good code. Great software is adaptive and engaging; it transforms information into something tangible and interactive. Our software simplifies people's lives, making everyday tasks more enjoyable and a bit more exciting. Read More
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    Employees: 2 - 9
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    Min. Project amount: $1,000+
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    Country: UT, United States
Founded in July 2009, Ahex Technologies is an ISO 9001:2015 certified software development agency specializing in customized web applications, mobile applications, and e-business solutions globally. What began as a small group of like-minded individuals has now flourished into a dynamic team of around 100 exceptional professionals. Our team comprises experts in graphic design, specialists in object-oriented languages, database architects, and… Read More
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    Employees: 50 - 249
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    Min. Project amount: $10,000+
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    Country: Hyderabad, India
The Blue Box: Boutique Mobile & Web Development - Where Ideas Take Flight We're not your average software company. The Blue Box is a close-knit team dedicated to bringing your vision to life through personalized service, clear communication, and a collaborative approach. What makes us different? Boutique Experience: We prioritize personal attention and understanding your unique needs. Seamless Collaboration: Clear… Read More
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    Employees: 10 - 49
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    Min. Project amount: $10,000+
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    Country: Rosario, Argentina

DTEAM

5 (2)
DTEAM: Crafting Groundbreaking Ideas Together. We put people first. Your vision, our expertise. DTEAM isn't your ordinary design and development agency. We're a passionate team that believes in the power of collaboration to build apps users love. Here's what makes us unique: Human-Centered Approach: We prioritize understanding your needs and goals before diving into code. End-to-End Partnership: From strategy to… Read More
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    Employees: 50 - 249
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    Min. Project amount: $10,000+
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    Country: Miami, FL, United States
Origami Studios: Where Innovation Folds into Reality Crafting Bespoke Mobile, Web, and AI-powered Solutions Origami Studios isn't your average development company. We're a team of passionate engineers and designers who believe in the power of technology to transform businesses. We don't just build apps, we craft experiences that propel you forward. Unfold Your Potential with: Native Mobile Development: Build feature-rich,… Read More
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    Employees: 10 - 49
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    Min. Project amount: $10,000+
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    Country: NJ, United States
Developing Solutions for AI, IoT, and eCommerce We believe that "the best work is born when diligence mixes with fun and creativity mixes with professionalism." Predominantly known for our AI Chatbots and Staffing and IoT solutions, we offer a wide array of IT services that range across the Web, Mobile, and Enterprise niches. Our expertise in data science and AI… Read More
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    Employees: 51 to 100
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    Min. Project amount: $25,000+
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    Country: Florida, USA
Top US Mobile & Web App Development Agency Our award-winning firm of 30+ experts excels in delivering high-quality apps on time and within budget. From innovative startup ideas for the NFL to robust enterprise systems for industry leaders like Los Angeles Apparel, we bring your digital visions to life. Read More
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    Employees: 10 - 49
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    Min. Project amount: $10,000+
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    Country: Los Angeles, CA, United States
Tech Exactly is a boutique web app, mobile app, and custom software development company. We help companies build great digital products three times faster and at half the cost through our focused and process-oriented approach. Our clients recognize us for: - Clean Coding - Attention to Details - Solution-Oriented Mindset - Brutally Honest Consultation. Read More
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    Employees: 50 - 249
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    Min. Project amount: $1,000+
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    Country: Kolkata, India

itCraft

5 (2)
tCraft revolutionizes your digital product experience. With over a decade of expertise in designing and developing custom software, we have created more than 350 innovative digital products that enhance user experiences and make a difference. Our team of 100+ experts is dedicated to bringing your vision to life, providing support at every stage of your product's lifecycle. Read More
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    Employees: 50 - 249
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    Min. Project amount: $25,000+
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    Country: Warszawa, Poland

** Buyer's Guide **

1. What is the best phone answering service for small business in US?

There are several phone answering services available for small businesses in the US. The best one for you will depend on your specific needs and budget. However, here are some top options to consider:

 

Ruby Receptionists: This is a popular phone answering service that offers live receptionists to answer your calls and provide personalized service. They have plans starting at $299 per month.

 

AnswerConnect: This service provides 24/7 answering services and offers bilingual agents. They have plans starting at $50 per month.

 

Smith.ai: This service offers a virtual receptionist service that can handle your calls, schedule appointments, and more. They have plans starting at $140 per month.

 

VoiceNation: This service provides live answering services, as well as virtual receptionist services, and call center services. They have plans starting at $30 per month.

 

PATLive: This service offers live answering services, as well as bilingual agents and appointment scheduling. They have plans starting at $149 per month.

 

Before selecting a phone answering service, it’s important to assess your specific needs and budget and to compare the features and pricing of different providers to find the one that’s the best fit for your small business.

 

2. When should I opt for Phone answering Companies in USA?

You may want to consider opting for a phone answering service in the USA if you are a small business owner and find it challenging to handle all of your incoming calls by yourself or with a small team. Here are some specific situations where a phone answering service can be particularly beneficial:


Limited availability: If you or your team are frequently unavailable to answer calls due to meetings, appointments, or other work responsibilities, a phone answering service can ensure that all calls are answered promptly and professionally.


High call volume: If your business receives a high volume of calls, it may be difficult to manage them all effectively. A phone answering service can help you handle the influx of calls and provide personalized service to each caller.


After-hours support: If your business operates outside of regular business hours, a phone answering service can provide 24/7 support to your customers, ensuring that their needs are met even when you’re not available.


Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. A phone answering service can provide a cost-effective alternative while still ensuring that your calls are answered professionally.


A phone answering service can help you manage your incoming calls more efficiently, provide better customer service, and save time and money for your business.


3. What questions you must ask the Phone answering companies before hiring?

Before hiring a phone answering service, it’s important to ask the right questions to ensure that the service meets your business needs. Here are some questions to consider asking:

 

What types of services do you offer? It’s important to understand the services offered by the phone answering company and whether they align with your business needs.

 

What are your hours of operation? You need to know the hours that the phone answering company will be available to answer your calls.

 

How are calls handled? Find out how the phone answering company handles calls, including whether they provide live operators or an automated service.

 

What is your pricing structure? Understand how much the service will cost and what is included in the pricing.

 

Can I customize my service? Find out if the phone answering company can customize their service to meet your specific business needs.

 

What training do your agents receive? It’s important to know how the phone answering company trains their agents to ensure that they provide quality service.

 

Can I review call recordings or transcripts? Find out if the phone answering company provides call recordings or transcripts for review.

 

What is your data privacy and security policy? You want to ensure that the phone answering company has appropriate policies and procedures in place to protect your business and customer data.

 

By asking these questions, you can evaluate whether the phone answering service is a good fit for your business and make an informed decision.

 

4. What questions you must ask the Phone Answering companies before hiring?

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