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Top Phone Answering Service Companies

Phone answering services can provide various benefits for businesses and individuals alike. Phone answering services ensure that your customers can always reach a live person, even outside of business hours. This can help improve customer satisfaction and loyalty. By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity. Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression. Phone answering services can be a valuable tool for businesses and individuals who want to provide excellent customer service, improve efficiency, and save money.

 

List of the Best Phone Answering Service Companies

Giant Donut Marketing is a full-service marketing agency based in beautiful Coeur d’Alene, Idaho. We engage business We care about your business’s bottom line. Rather than simply selling you a service, our agency crafts a digital marketing strategy based on the revenue uplift we project for your business. Our strategy involves tracking all relevant analytics to know what works and… Read More
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    Employees: 2 to 10
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    Min. Project amount: $25000
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    Country: U.S.A
True Digital Communications is a digital marketing firm founded in 2011 with a team of senior marketing professionals in Cleveland, Ohio. Proper focus on data-driven strategies to produce results, effectively connecting your world online and off. True starts with business goals and uses tools like social media, content marketing, online advertising, website experience, and optimization to reach and engage audiences… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: U.S.A
Founded in 1996, WDD | We Do Digital is a world leader in digital marketing, lead generation, and website design & development for various industries. For over 20 years, WDD has provided intuitive, comprehensive, and scalable digital marketing solutions for SMBs and multi-location brands. We are experts in Digital Marketing, Lead Generation, Website Design & Development, Mobile Applications, Online &… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: U.S.A

Blue Noda

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Blue Noda creates scalable growth processes and strategies spanning from campaigns to in-house training and business operations. We offer a core set of services: • Web Design • Content Marketing • SEO • Paid Search + Social • Email Marketing • Analytics • Consultative Services + Strategy Philosophy • Client-First • Inbound Methodology • Agile Execution • Open Talent Network… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: U.S.A
CLM is a full-service marketing, advertising, and media firm located in Boise, Idaho. At CLM, we do it all for our clients. We specialize in solving marketing problems and generating workable solutions. We’re not right-brained or left-brained—we’re whole brains, balancing the smart, eye-catching creative with a well-conceived strategy based on real market research and customer insights. To us, creativity and… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: U.S.A
Dynamics Online, Inc. is a full-service Internet marketing agency offering complete website planning, design, and promotion, including: Internet Marketing Strategy, Search Engine Optimization, Pay Per Click Advertising, Website, and Banner Design, Social Media Strategy Read More
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    Employees: 2 to 10
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    Min. Project amount: $25000
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    Country: U.S.A
Dig Marketing is a full-service niche advertising and content marketing agency serving the green industry—from local independent garden centers and landscape design companies to international thought leaders in the home and garden verticals. Having sprouted from the back offices of a family-owned greenhouse, our mission has always been to provide leading-edge, trend-aware marketing services with the “hustle” and agility our… Read More
"Dig took the time to get to know my business, and has really done a great job of implementing a comprehensive marketing strategy that enhances my brand. They understand the industry and they bring a fresh, unique perspective to it." MATT DAMMANN Dammann's Garden Company
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: U.S.A
OMG Marketing Agency provides digital marketing solutions with proven methods and strategies to GET YOUR COMPANY SEEN! We are dedicated to our client's continued success, so we understand that the outcome of a digital marketing campaign is not measured by a spontaneous increase in visits, but rather by an increase in conversions. We give you the best by placing you… Read More
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    Min. Project amount: $25000
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    Country: U.S.A

Regalix

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Regalix is a global leader partnering with companies on revenue operations, customer experience, and thought-leadership. Founded in 2005 with headquarters in San Mateo, CA, and offices worldwide, Regalix has hundreds of customers from F500 to SMEs, including Google, Amazon, SAP, VMware, BMC, and several others. With its roots in data-driven, ROI-focused marketing, Regalix delivers value at scale and speed to… Read More
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    Employees: 1,001 to 5,000
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    Min. Project amount: $25000
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    Country: U.S.A

SocialHi5

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SocialHi5 is a San Jose-based new generation online advertising agency founded with the sole objective of providing clients, with research-driven online marketing solutions for broader customer acquisition and building deep inroads for brands to penetrate deep into the online world. Our passion lies in the optimal utilization of online mediums through tested and meaningful means, thus equipping our clients with… Read More
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    Employees: 11 to 50
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    Min. Project amount: $25000
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    Country: U.S.A

** Buyer's Guide **

1. What is Phone Answering Service?

Phone answering services are third-party companies that provide live answering services for businesses and individuals who need help managing their incoming phone calls. These services are typically staffed by trained professionals who answer calls on behalf of the client, using scripts and information provided by the client to handle calls according to their specific needs.

 

Phone answering services can provide a range of services, including basic call answering, message taking, appointment scheduling, and call forwarding. They can also provide additional services like bilingual answering, call screening, and after-hours support.

 

Businesses of all sizes can benefit from phone answering services, as they allow companies to improve their customer service, handle a higher volume of calls, and free up internal resources to focus on other tasks. Phone answering services can also be a cost-effective alternative to hiring a full-time receptionist or call center staff, as businesses only pay for the services they use. Overall, phone answering services are a valuable tool for managing incoming phone calls and improving overall customer satisfaction.

 

2. What Do Phone Answering Service Companies Do?

Phone answering services provide a range of services designed to help businesses and individuals manage their incoming phone calls. Here are some of the common tasks that a phone answering service can perform:


Answer calls on behalf of the client: Phone answering services provide a live person to answer incoming calls on behalf of the client. The answering service can provide a professional greeting and take a message or transfer the call according to the client’s instructions.


Take messages: Phone answering services can take detailed messages and forward them to the client via email, text message, or through an online portal. This ensures that clients never miss an important message, even if they are unavailable to take calls.


Schedule appointments: Phone answering services can schedule appointments and manage a client’s calendar. This can help businesses streamline their scheduling process and reduce the risk of double bookings or missed appointments.


Handle customer inquiries: Phone answering services can provide basic customer service support, answering common questions about a client’s products or services. They can also assist with billing, account management, and other customer service-related tasks.


Forward calls: Phone answering services can forward calls to the client’s phone, ensuring that important calls are never missed. This can be especially helpful for businesses with remote or on-the-go employees.

 Phone answering services can help businesses and individuals manage their phone calls more efficiently, providing a professional image and improving customer satisfaction.

 

3. How Much Do Phone Answering Service Companies Charge For Their Services?

The cost of phone answering services can vary depending on a variety of factors, including the level of service provided, the number of calls received, and the duration of calls. Some phone answering services charge a flat monthly fee, while others charge per call or minute.

 

 

In general, basic phone answering services can range from around $30 to $100 per month, while more advanced services like appointment scheduling, call screening, and after-hours support may cost more. Per-call or per-minute charges can range from a few cents to a few dollars per call, depending on the complexity of the call and the level of service provided.

 

 

Some phone answering services also offer customized pricing packages based on the specific needs of the client, such as the number of calls received or the level of support required. It’s important to research different phone answering services and compare pricing and features to find the best fit for your needs and budget.

 

4. Why Hire Phone Answering Service Company?

There are many reasons why businesses and individuals may choose to hire a phone answering service. Here are a few of the most common reasons:

 

Improved customer service: A phone answering service can ensure that your customers can always speak with a live person, even outside of business hours. This can help improve customer satisfaction and loyalty, leading to increased sales and referrals.

 

Increased efficiency: By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity, allowing you to grow your business without increasing headcount.

 

Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. This can help reduce overhead costs and improve your bottom line.

 

Flexibility: Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. This can help you manage your time more effectively and ensure that you never miss an important call.

 

Professionalism: A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression and helping to build trust with your customers.

 

Hiring a phone answering service can provide many benefits for businesses and individuals alike, helping to improve customer service, increase efficiency, reduce costs, and enhance professionalism.

 
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