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Top Phone Answering Service Companies

Phone answering services can provide various benefits for businesses and individuals alike. Phone answering services ensure that your customers can always reach a live person, even outside of business hours. This can help improve customer satisfaction and loyalty. By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity. Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression. Phone answering services can be a valuable tool for businesses and individuals who want to provide excellent customer service, improve efficiency, and save money.

 

List of the Best Phone Answering Service Companies

ITRex Group is a leading global technology consulting and development company, specializing in providing innovative software solutions and IT services. Established in 2009, ITRex Group has consistently delivered high-quality products and services to a diverse range of clients, from startups to Fortune 500 companies. With a team of over 300 talented professionals, ITRex Group excels in areas such as custom… Read More
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  • Dollar
    Employees: 250 - 999
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    Min. Project amount: $25,000+
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    Country: Aliso Viego, CA

Grinteq

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Grinteq is a premier ecommerce development agency, committed to helping clients create outstanding ecommerce solutions. Operating for over six years, Grinteq has empowered more than 50 brands with custom ecommerce solutions and optimized web stores. Grinteq's expertise encompasses business analytics, design, web and app development, and consulting across Adobe Commerce, Salesforce, and Shopify platforms. The team consists of multi-disciplined software… Read More
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    Employees: Employees 50 - 249
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    Min. Project amount: $10,000+
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    Country: 1412 Broadway Fl 21v NY, NY 10018 USA
Techgropse is a leading mobile and web app development company, renowned for delivering innovative and high-quality digital solutions. Established with a vision to transform ideas into powerful applications, Techgropse offers a wide range of services including mobile app development, web development, UI/UX design, and digital marketing. With a team of highly skilled developers and designers, Techgropse specializes in creating custom… Read More
TechGropse Is The Place To Build Your App 2022-12-09 Initially, Techgropse effectively started development with a structured workflow and delivery timeline. Then, our teams began discussions on a regular basis and we were able to create a highly efficient product. StowAway is now available, but each month, it is upgraded, and the Techgropse team continues to develop the product. In addition to the professionalism of Techgropse group, we value their personal approach as well as each other's personal relations. Philip Lincoln CTO
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  • Dollar
    Employees: 50 - 249
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    Min. Project amount: $10,000+
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    Country: Corp. Office 3435 North Druid Hills, D. Decatur GA, USA
Invensis is a premier business process outsourcing firm offering a comprehensive suite of services such as IT, finance and accounting (F&A), revenue cycle management, transactional management, end-to-end e-commerce support, back-office services, and more. Since 2000, Invensis has met the diverse outsourcing needs of clients across various industries, consistently adding value and driving business growth. Read More
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  • Dollar
    Employees: 1,000 - 9,999
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    Min. Project amount: $1,000+
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    Country: Invensis Inc. 1000 N West Street, Suite 1200, DE 19801, USA, Wilmington, Delaware, USA
Magneto IT Solutions is a globally recognized IT services provider specializing in innovative digital solutions. Established with a vision to empower businesses through technology, Magneto IT Solutions offers a comprehensive range of services, including e-commerce development, mobile app development, web development, digital marketing, and enterprise solutions. With a team of highly skilled professionals, Magneto IT Solutions focuses on delivering customized… Read More
We chose Magneto to migrate from Magento 1 to 2. They also help us with impressive web design, and now we trust them for our IT support and digital marketing. We are very happy with their services. Hannah Roberts Marketing Manager at Diamond Boutique
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  • Dollar
    Employees: 51-250
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    Min. Project amount: 10000+
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    Country: New York, USA
Welcome to Futurism Technologies, your gateway to discovering top-rated companies through insightful reviews. In today's rapidly evolving business landscape, choosing the right partners is crucial for success. Our platform empowers you to make informed decisions by providing comprehensive reviews of companies across various industries. From technology and finance to healthcare and beyond, we curate the best companies to help you… Read More
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  • Dollar
    Employees: 501 to 1000
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    Min. Project amount: $25000
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    Country: USA, Germany, UAE, India, Australia

Diginyze

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Welcome to Diginyze, your ultimate destination for finding the best companies through reviews! We understand the importance of making informed decisions when selecting partners for your business. That's why we've curated a comprehensive platform where you can browse and compare top-rated companies across various industries. Whether you're looking for technology providers, service vendors, or product suppliers, Diginyze empowers you with… Read More
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  • Dollar
    Employees: 51 to 100
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    Min. Project amount: $25000
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    Country: USA, Germany, UAE, India, Australia
Solvios Technology is a leading provider of innovative digital solutions tailored to meet the evolving needs of businesses. With a focus on leveraging cutting-edge technologies, Solvios offers a comprehensive range of services, including software development, IT consulting, cloud solutions, cybersecurity, and digital transformation strategies. Our team of experienced professionals is dedicated to delivering high-quality solutions that drive business growth, enhance… Read More
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    Employees: 11-50
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    Min. Project amount: $25000
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    Country: USA and India
Protonshub Technologies is a CMMI Level 5 mobile and web app development company, committed to creating exceptional and innovative digital solutions for businesses of all types. Read More
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  • Dollar
    Employees: 101-250
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    Min. Project amount: $25000
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    Country: India
Mr. Marketing® SEO is a digital marketing firm that offers clients a potent and established local marketing strategy to attract new customers. Leveraging proprietary technology, we implement this strategy across a diverse range of industries, ensuring effective results for our clients. Read More
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  • Dollar
    Employees: 11 to 50
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    Min. Project amount: $ 25000
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    Country: USA

** Buyer's Guide **

1. What is Phone Answering Service?

Phone answering services are third-party companies that provide live answering services for businesses and individuals who need help managing their incoming phone calls. These services are typically staffed by trained professionals who answer calls on behalf of the client, using scripts and information provided by the client to handle calls according to their specific needs.

 

Phone answering services can provide a range of services, including basic call answering, message taking, appointment scheduling, and call forwarding. They can also provide additional services like bilingual answering, call screening, and after-hours support.

 

Businesses of all sizes can benefit from phone answering services, as they allow companies to improve their customer service, handle a higher volume of calls, and free up internal resources to focus on other tasks. Phone answering services can also be a cost-effective alternative to hiring a full-time receptionist or call center staff, as businesses only pay for the services they use. Overall, phone answering services are a valuable tool for managing incoming phone calls and improving overall customer satisfaction.

 

2. What Do Phone Answering Service Companies Do?

Phone answering services provide a range of services designed to help businesses and individuals manage their incoming phone calls. Here are some of the common tasks that a phone answering service can perform:


Answer calls on behalf of the client: Phone answering services provide a live person to answer incoming calls on behalf of the client. The answering service can provide a professional greeting and take a message or transfer the call according to the client’s instructions.


Take messages: Phone answering services can take detailed messages and forward them to the client via email, text message, or through an online portal. This ensures that clients never miss an important message, even if they are unavailable to take calls.


Schedule appointments: Phone answering services can schedule appointments and manage a client’s calendar. This can help businesses streamline their scheduling process and reduce the risk of double bookings or missed appointments.


Handle customer inquiries: Phone answering services can provide basic customer service support, answering common questions about a client’s products or services. They can also assist with billing, account management, and other customer service-related tasks.


Forward calls: Phone answering services can forward calls to the client’s phone, ensuring that important calls are never missed. This can be especially helpful for businesses with remote or on-the-go employees.

 Phone answering services can help businesses and individuals manage their phone calls more efficiently, providing a professional image and improving customer satisfaction.

 

3. How Much Do Phone Answering Service Companies Charge For Their Services?

The cost of phone answering services can vary depending on a variety of factors, including the level of service provided, the number of calls received, and the duration of calls. Some phone answering services charge a flat monthly fee, while others charge per call or minute.

 

 

In general, basic phone answering services can range from around $30 to $100 per month, while more advanced services like appointment scheduling, call screening, and after-hours support may cost more. Per-call or per-minute charges can range from a few cents to a few dollars per call, depending on the complexity of the call and the level of service provided.

 

 

Some phone answering services also offer customized pricing packages based on the specific needs of the client, such as the number of calls received or the level of support required. It’s important to research different phone answering services and compare pricing and features to find the best fit for your needs and budget.

 

4. Why Hire Phone Answering Service Company?

There are many reasons why businesses and individuals may choose to hire a phone answering service. Here are a few of the most common reasons:

 

Improved customer service: A phone answering service can ensure that your customers can always speak with a live person, even outside of business hours. This can help improve customer satisfaction and loyalty, leading to increased sales and referrals.

 

Increased efficiency: By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity, allowing you to grow your business without increasing headcount.

 

Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. This can help reduce overhead costs and improve your bottom line.

 

Flexibility: Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. This can help you manage your time more effectively and ensure that you never miss an important call.

 

Professionalism: A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression and helping to build trust with your customers.

 

Hiring a phone answering service can provide many benefits for businesses and individuals alike, helping to improve customer service, increase efficiency, reduce costs, and enhance professionalism.

 
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