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Top Phone Answering Service Companies

Phone answering services can provide various benefits for businesses and individuals alike. Phone answering services ensure that your customers can always reach a live person, even outside of business hours. This can help improve customer satisfaction and loyalty. By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity. Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression. Phone answering services can be a valuable tool for businesses and individuals who want to provide excellent customer service, improve efficiency, and save money.

 

List of the Best Phone Answering Service Companies

hedgehog lab

4.9 (2)
hedgehog lab is a human-centered global tech consultancy. Our experts in UXR, UI/UX, engineering, AI, cloud, and data science collaborate with partners to provide custom app development and digital transformation services. Our passionate and award-winning team, based in the United Kingdom, has delivered industry-leading results for renowned clients worldwide, including AJ Bell, YourParkingSpace, Deliciously Ella, Deliveroo, Under Armour, Edwards Lifesciences,… Read More
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    Employees: 50 - 249
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    Min. Project amount: $100,000+
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    Country: Tyne, United Kingdom

Busy Human

11.3 (2)
Creating exceptional software goes beyond simply writing good code. Great software is adaptive and engaging; it transforms information into something tangible and interactive. Our software simplifies people's lives, making everyday tasks more enjoyable and a bit more exciting. Read More
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    Employees: 2 - 9
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    Min. Project amount: $1,000+
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    Country: UT, United States
Founded in July 2009, Ahex Technologies is an ISO 9001:2015 certified software development agency specializing in customized web applications, mobile applications, and e-business solutions globally. What began as a small group of like-minded individuals has now flourished into a dynamic team of around 100 exceptional professionals. Our team comprises experts in graphic design, specialists in object-oriented languages, database architects, and… Read More
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    Employees: 50 - 249
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    Min. Project amount: $10,000+
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    Country: Hyderabad, India
The Blue Box: Boutique Mobile & Web Development - Where Ideas Take Flight We're not your average software company. The Blue Box is a close-knit team dedicated to bringing your vision to life through personalized service, clear communication, and a collaborative approach. What makes us different? Boutique Experience: We prioritize personal attention and understanding your unique needs. Seamless Collaboration: Clear… Read More
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    Employees: 10 - 49
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    Min. Project amount: $10,000+
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    Country: Rosario, Argentina

DTEAM

5 (2)
DTEAM: Crafting Groundbreaking Ideas Together. We put people first. Your vision, our expertise. DTEAM isn't your ordinary design and development agency. We're a passionate team that believes in the power of collaboration to build apps users love. Here's what makes us unique: Human-Centered Approach: We prioritize understanding your needs and goals before diving into code. End-to-End Partnership: From strategy to… Read More
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  • Dollar
    Employees: 50 - 249
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    Min. Project amount: $10,000+
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    Country: Miami, FL, United States
Origami Studios: Where Innovation Folds into Reality Crafting Bespoke Mobile, Web, and AI-powered Solutions Origami Studios isn't your average development company. We're a team of passionate engineers and designers who believe in the power of technology to transform businesses. We don't just build apps, we craft experiences that propel you forward. Unfold Your Potential with: Native Mobile Development: Build feature-rich,… Read More
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  • Dollar
    Employees: 10 - 49
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    Min. Project amount: $10,000+
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    Country: NJ, United States
Developing Solutions for AI, IoT, and eCommerce We believe that "the best work is born when diligence mixes with fun and creativity mixes with professionalism." Predominantly known for our AI Chatbots and Staffing and IoT solutions, we offer a wide array of IT services that range across the Web, Mobile, and Enterprise niches. Our expertise in data science and AI… Read More
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  • Dollar
    Employees: 51 to 100
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    Min. Project amount: $25,000+
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    Country: Florida, USA
Top US Mobile & Web App Development Agency Our award-winning firm of 30+ experts excels in delivering high-quality apps on time and within budget. From innovative startup ideas for the NFL to robust enterprise systems for industry leaders like Los Angeles Apparel, we bring your digital visions to life. Read More
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    Employees: 10 - 49
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    Min. Project amount: $10,000+
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    Country: Los Angeles, CA, United States
Tech Exactly is a boutique web app, mobile app, and custom software development company. We help companies build great digital products three times faster and at half the cost through our focused and process-oriented approach. Our clients recognize us for: - Clean Coding - Attention to Details - Solution-Oriented Mindset - Brutally Honest Consultation. Read More
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  • Dollar
    Employees: 50 - 249
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    Min. Project amount: $1,000+
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    Country: Kolkata, India

itCraft

5 (3)
tCraft revolutionizes your digital product experience. With over a decade of expertise in designing and developing custom software, we have created more than 350 innovative digital products that enhance user experiences and make a difference. Our team of 100+ experts is dedicated to bringing your vision to life, providing support at every stage of your product's lifecycle. Read More
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  • Dollar
    Employees: 50 - 249
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    Min. Project amount: $25,000+
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    Country: Warszawa, Poland

** Buyer's Guide **

1. What is Phone Answering Service?

Phone answering services are third-party companies that provide live answering services for businesses and individuals who need help managing their incoming phone calls. These services are typically staffed by trained professionals who answer calls on behalf of the client, using scripts and information provided by the client to handle calls according to their specific needs.

 

Phone answering services can provide a range of services, including basic call answering, message taking, appointment scheduling, and call forwarding. They can also provide additional services like bilingual answering, call screening, and after-hours support.

 

Businesses of all sizes can benefit from phone answering services, as they allow companies to improve their customer service, handle a higher volume of calls, and free up internal resources to focus on other tasks. Phone answering services can also be a cost-effective alternative to hiring a full-time receptionist or call center staff, as businesses only pay for the services they use. Overall, phone answering services are a valuable tool for managing incoming phone calls and improving overall customer satisfaction.

 

2. What Do Phone Answering Service Companies Do?

Phone answering services provide a range of services designed to help businesses and individuals manage their incoming phone calls. Here are some of the common tasks that a phone answering service can perform:


Answer calls on behalf of the client: Phone answering services provide a live person to answer incoming calls on behalf of the client. The answering service can provide a professional greeting and take a message or transfer the call according to the client’s instructions.


Take messages: Phone answering services can take detailed messages and forward them to the client via email, text message, or through an online portal. This ensures that clients never miss an important message, even if they are unavailable to take calls.


Schedule appointments: Phone answering services can schedule appointments and manage a client’s calendar. This can help businesses streamline their scheduling process and reduce the risk of double bookings or missed appointments.


Handle customer inquiries: Phone answering services can provide basic customer service support, answering common questions about a client’s products or services. They can also assist with billing, account management, and other customer service-related tasks.


Forward calls: Phone answering services can forward calls to the client’s phone, ensuring that important calls are never missed. This can be especially helpful for businesses with remote or on-the-go employees.

 Phone answering services can help businesses and individuals manage their phone calls more efficiently, providing a professional image and improving customer satisfaction.

 

3. How Much Do Phone Answering Service Companies Charge For Their Services?

The cost of phone answering services can vary depending on a variety of factors, including the level of service provided, the number of calls received, and the duration of calls. Some phone answering services charge a flat monthly fee, while others charge per call or minute.

 

 

In general, basic phone answering services can range from around $30 to $100 per month, while more advanced services like appointment scheduling, call screening, and after-hours support may cost more. Per-call or per-minute charges can range from a few cents to a few dollars per call, depending on the complexity of the call and the level of service provided.

 

 

Some phone answering services also offer customized pricing packages based on the specific needs of the client, such as the number of calls received or the level of support required. It’s important to research different phone answering services and compare pricing and features to find the best fit for your needs and budget.

 

4. Why Hire Phone Answering Service Company?

There are many reasons why businesses and individuals may choose to hire a phone answering service. Here are a few of the most common reasons:

 

Improved customer service: A phone answering service can ensure that your customers can always speak with a live person, even outside of business hours. This can help improve customer satisfaction and loyalty, leading to increased sales and referrals.

 

Increased efficiency: By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity, allowing you to grow your business without increasing headcount.

 

Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. This can help reduce overhead costs and improve your bottom line.

 

Flexibility: Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. This can help you manage your time more effectively and ensure that you never miss an important call.

 

Professionalism: A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression and helping to build trust with your customers.

 

Hiring a phone answering service can provide many benefits for businesses and individuals alike, helping to improve customer service, increase efficiency, reduce costs, and enhance professionalism.

 
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