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Top Phone Answering Service Companies in USA

Phone answering service companies in the USA can help businesses in several ways. A phone answering service can ensure that all incoming calls are answered promptly and professionally, giving your business a more polished and organized image. A phone answering service can provide customers with quick and efficient assistance, helping to resolve their queries or concerns. With a phone answering service, you can ensure that your business is available to customers around the clock, even outside of regular business hours. Employing a full-time receptionist can be expensive for a small business, but outsourcing this service to a phone answering company can be much more affordable. Depending on the nature of your business, a phone answering service can route calls to the appropriate department or staff member, ensuring that the right person handles each call. A phone answering service can take messages and relay them to you via email, text message, or voicemail, allowing you to stay on top of important calls even when you’re not available. A phone answering service can help your business provide better customer service, improve its image, and save costs, all while giving you more time to focus on your core business activities.

 

List of the Best Phone Answering Service Companies in USA

Founded in 1999 and headquartered in Scottsdale, Arizona, Net-Craft.com specializes in custom mobile app and website development. Our expertise extends beyond development; we have a dedicated team of search-engine marketing and social media experts who are committed to delivering impactful internet marketing services. Our goal is to provide professional services at affordable prices, tailored to meet the unique needs of… Read More
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    Employees: 10 - 49
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    Min. Project amount: $1,000+
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    Country: AZ, United States
TinyFrog Technologies is a premier web design and development agency based in San Diego, specializing in creating high-quality, custom WordPress websites. With over 170 reviews and an impressive average rating of 4.9 stars, we pride ourselves on delivering exceptional service and results to our clients. Our Services Custom WordPress Website Design Unique Designs: Craft visually stunning and unique website designs… Read More
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    Employees: 10 - 49
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    Min. Project amount: $10,000+
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    Country: San Diego, CA
Envy Design Co: Enviable Creative Services Envy Design Co is a full-service design agency that caters to companies of all sizes. We offer a wide range of creative services designed to help your business stand out and make a lasting impression. Whether you need branding, web design, or anything in between, we've got you covered. Services Offered Branding Logo Design:… Read More
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    Employees: 2 - 9
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    Min. Project amount: $5,000+
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    Country: Toronto, Canada
Sayenko Design's Web Design Workflow 1. Strategy Discovery & Research: Understand client's business, target audience, and goals. Project Planning: Define project scope, timeline, and deliverables. Content Strategy: Plan and organize website content to align with business objectives. SEO Strategy: Develop a strategy to improve search engine visibility. 2. Design Wireframing: Create low-fidelity layouts to map out structure and flow. Mockups:… Read More
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    Employees: 2 - 9
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    Min. Project amount: $10,000+
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    Country: WA, United States
Welcome to AppVin Technologies, where innovation and excellence waltz hand in hand across the digital canvas! As a vibrant software development company, our tale began in 2020, and within a mere year, we've orchestrated over 50 projects, leaving an indelible mark in 5 countries with a team of 150+ brilliant minds. Imagine a landscape where creativity, technology, and expertise unite… Read More
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    Employees: 51-100
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    Country: Netherlands, Leiden/Kanaalpark
At Adchitects, we build and scale world-class digital products. Our dedicated teams combine creativity and technical expertise to deliver the value and growth your business needs. How can we help you? → Custom websites (HubSpot, WordPress) → Custom e-commerce (Shopify, WooCommerce) → Custom web apps (React.js, Node.js) → Branding & identity Read More
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    Employees: 10 - 49
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    Min. Project amount: $10,000+
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    Country: Poznań, Poland
We are an award-winning web design agency dedicated to crafting bespoke and interactive web experiences for both aspiring and established businesses. Our collaborative, phased approach encompasses all aspects of design and branding, SEO optimization, interactivity, and UI/UX to deliver industry-leading solutions. We specialize in high-performance, immersive digital experiences designed to provide our clients with a competitive advantage and effective ROI… Read More
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    Employees: 10 - 49
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    Min. Project amount: $100 - $149 / hr
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    Country: London, United Kingdom

GLIDE®

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Austin Web Design + Digital Marketing. Certified B-Corp. Climate Neutral Certified. SOC2 Compliant. For over 20 years, GLIDE® has been creating award-winning custom websites in Austin, Texas. We amplify impact for purpose-driven organizations, earning loyal fans worldwide. GLIDE® is committed to delivering top-tier web designs, offering unparalleled support, and producing stunning custom websites that drive measurable growth for our clients.… Read More
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    Employees: 10 - 49
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    Min. Project amount: $25,000+
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    Country: TX, United States
Top Notch Dezigns specializes in boosting brands online through custom web design and digital marketing strategies. Our focus is on enhancing brand awareness and driving increased leads and sales. We design and create tailored websites and digital strategies that elevate brand visibility and performance. We proudly collaborate with prominent brands such as Home Depot, LIU, Big Brothers Big Sisters, Brick… Read More
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    Employees: 10 - 49
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    Min. Project amount: $10,000+
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    Country: NY, United States
For over 18 years, eDesign Interactive has been crafting stunning websites, landing pages, and interactive campaigns. Our team leverages the power of digital technology to engage your audience, promote sharing, and convert online traffic into loyal customers. We specialize in creating emotional and meaningful stories that transform into fantastic digital experiences. Read More
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    Employees: 10 - 49
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    Min. Project amount: $50,000+
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    Country: NJ, United States

** Buyer's Guide **

1. What is the best phone answering service for small business in US?

There are several phone answering services available for small businesses in the US. The best one for you will depend on your specific needs and budget. However, here are some top options to consider:

 

Ruby Receptionists: This is a popular phone answering service that offers live receptionists to answer your calls and provide personalized service. They have plans starting at $299 per month.

 

AnswerConnect: This service provides 24/7 answering services and offers bilingual agents. They have plans starting at $50 per month.

 

Smith.ai: This service offers a virtual receptionist service that can handle your calls, schedule appointments, and more. They have plans starting at $140 per month.

 

VoiceNation: This service provides live answering services, as well as virtual receptionist services, and call center services. They have plans starting at $30 per month.

 

PATLive: This service offers live answering services, as well as bilingual agents and appointment scheduling. They have plans starting at $149 per month.

 

Before selecting a phone answering service, it’s important to assess your specific needs and budget and to compare the features and pricing of different providers to find the one that’s the best fit for your small business.

 

2. When should I opt for Phone answering Companies in USA?

You may want to consider opting for a phone answering service in the USA if you are a small business owner and find it challenging to handle all of your incoming calls by yourself or with a small team. Here are some specific situations where a phone answering service can be particularly beneficial:


Limited availability: If you or your team are frequently unavailable to answer calls due to meetings, appointments, or other work responsibilities, a phone answering service can ensure that all calls are answered promptly and professionally.


High call volume: If your business receives a high volume of calls, it may be difficult to manage them all effectively. A phone answering service can help you handle the influx of calls and provide personalized service to each caller.


After-hours support: If your business operates outside of regular business hours, a phone answering service can provide 24/7 support to your customers, ensuring that their needs are met even when you’re not available.


Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. A phone answering service can provide a cost-effective alternative while still ensuring that your calls are answered professionally.


A phone answering service can help you manage your incoming calls more efficiently, provide better customer service, and save time and money for your business.


3. What questions you must ask the Phone answering companies before hiring?

Before hiring a phone answering service, it’s important to ask the right questions to ensure that the service meets your business needs. Here are some questions to consider asking:

 

What types of services do you offer? It’s important to understand the services offered by the phone answering company and whether they align with your business needs.

 

What are your hours of operation? You need to know the hours that the phone answering company will be available to answer your calls.

 

How are calls handled? Find out how the phone answering company handles calls, including whether they provide live operators or an automated service.

 

What is your pricing structure? Understand how much the service will cost and what is included in the pricing.

 

Can I customize my service? Find out if the phone answering company can customize their service to meet your specific business needs.

 

What training do your agents receive? It’s important to know how the phone answering company trains their agents to ensure that they provide quality service.

 

Can I review call recordings or transcripts? Find out if the phone answering company provides call recordings or transcripts for review.

 

What is your data privacy and security policy? You want to ensure that the phone answering company has appropriate policies and procedures in place to protect your business and customer data.

 

By asking these questions, you can evaluate whether the phone answering service is a good fit for your business and make an informed decision.

 

4. What questions you must ask the Phone Answering companies before hiring?

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