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Top Phone Answering Service Companies

Phone answering services can provide various benefits for businesses and individuals alike. Phone answering services ensure that your customers can always reach a live person, even outside of business hours. This can help improve customer satisfaction and loyalty. By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity. Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression. Phone answering services can be a valuable tool for businesses and individuals who want to provide excellent customer service, improve efficiency, and save money.

 

List of the Best Phone Answering Service Companies

Welcome to AppVin Technologies, where innovation and excellence waltz hand in hand across the digital canvas! As a vibrant software development company, our tale began in 2020, and within a mere year, we've orchestrated over 50 projects, leaving an indelible mark in 5 countries with a team of 150+ brilliant minds. Imagine a landscape where creativity, technology, and expertise unite… Read More
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    Employees: 51-100
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    Country: Netherlands, Leiden/Kanaalpark
At Adchitects, we build and scale world-class digital products. Our dedicated teams combine creativity and technical expertise to deliver the value and growth your business needs. How can we help you? → Custom websites (HubSpot, WordPress) → Custom e-commerce (Shopify, WooCommerce) → Custom web apps (React.js, Node.js) → Branding & identity Read More
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    Employees: 10 - 49
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    Min. Project amount: $10,000+
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    Country: Poznań, Poland
We are an award-winning web design agency dedicated to crafting bespoke and interactive web experiences for both aspiring and established businesses. Our collaborative, phased approach encompasses all aspects of design and branding, SEO optimization, interactivity, and UI/UX to deliver industry-leading solutions. We specialize in high-performance, immersive digital experiences designed to provide our clients with a competitive advantage and effective ROI… Read More
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    Employees: 10 - 49
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    Min. Project amount: $100 - $149 / hr
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    Country: London, United Kingdom

GLIDE®

5 (2)
Austin Web Design + Digital Marketing. Certified B-Corp. Climate Neutral Certified. SOC2 Compliant. For over 20 years, GLIDE® has been creating award-winning custom websites in Austin, Texas. We amplify impact for purpose-driven organizations, earning loyal fans worldwide. GLIDE® is committed to delivering top-tier web designs, offering unparalleled support, and producing stunning custom websites that drive measurable growth for our clients.… Read More
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    Employees: 10 - 49
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    Min. Project amount: $25,000+
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    Country: TX, United States
Top Notch Dezigns specializes in boosting brands online through custom web design and digital marketing strategies. Our focus is on enhancing brand awareness and driving increased leads and sales. We design and create tailored websites and digital strategies that elevate brand visibility and performance. We proudly collaborate with prominent brands such as Home Depot, LIU, Big Brothers Big Sisters, Brick… Read More
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    Employees: 10 - 49
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    Min. Project amount: $10,000+
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    Country: NY, United States
For over 18 years, eDesign Interactive has been crafting stunning websites, landing pages, and interactive campaigns. Our team leverages the power of digital technology to engage your audience, promote sharing, and convert online traffic into loyal customers. We specialize in creating emotional and meaningful stories that transform into fantastic digital experiences. Read More
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  • Dollar
    Employees: 10 - 49
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    Min. Project amount: $50,000+
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    Country: NJ, United States

Halo Lab

5 (2)
At Halo Lab, we are dedicated to transforming your vision into a beautiful and functional product. We view ourselves as partners in your journey, not just service providers, committed to delivering exceptional value through quality, creativity, and innovation. Read More
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  • Dollar
    Employees: 50 - 249
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    Min. Project amount: $10,000+
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    Country: Escaldes-Engordany, Andorra

Clay

5 (2)
Clay is a premier UI/UX design and branding agency based in San Francisco. We specialize in elevating brands by crafting world-class digital experiences that captivate and engage. Our expertise in design and branding helps businesses stand out and connect with their audiences on a deeper level. Read More
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    Employees: 10 - 49
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    Min. Project amount: $50,000+
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    Country: CA, United States

Outliant

5 (2)
Outliant is a cutting-edge agency specializing in comprehensive web, marketing, and software services for leading brands. Our primary offerings include web modernization, design and branding, performance marketing, and custom software product development. We deliver innovative solutions that drive success and help our clients achieve their goals. Read More
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    Employees: 50 - 249
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    Min. Project amount: $50,000+
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    Country: TX, United States
Bop Design is a B2B marketing and web design firm specializing in comprehensive marketing strategies. Our services include B2B web design and development, content marketing, social media, SEO, logo design, branding, and marketing collateral. We focus on helping B2B firms enhance brand positioning, build awareness, and increase market share through expert branding solutions. Read More
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  • Dollar
    Employees: 10 - 49
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    Min. Project amount: $25,000+
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    Country: CA, United States

** Buyer's Guide **

1. What is Phone Answering Service?

Phone answering services are third-party companies that provide live answering services for businesses and individuals who need help managing their incoming phone calls. These services are typically staffed by trained professionals who answer calls on behalf of the client, using scripts and information provided by the client to handle calls according to their specific needs.

 

Phone answering services can provide a range of services, including basic call answering, message taking, appointment scheduling, and call forwarding. They can also provide additional services like bilingual answering, call screening, and after-hours support.

 

Businesses of all sizes can benefit from phone answering services, as they allow companies to improve their customer service, handle a higher volume of calls, and free up internal resources to focus on other tasks. Phone answering services can also be a cost-effective alternative to hiring a full-time receptionist or call center staff, as businesses only pay for the services they use. Overall, phone answering services are a valuable tool for managing incoming phone calls and improving overall customer satisfaction.

 

2. What Do Phone Answering Service Companies Do?

Phone answering services provide a range of services designed to help businesses and individuals manage their incoming phone calls. Here are some of the common tasks that a phone answering service can perform:


Answer calls on behalf of the client: Phone answering services provide a live person to answer incoming calls on behalf of the client. The answering service can provide a professional greeting and take a message or transfer the call according to the client’s instructions.


Take messages: Phone answering services can take detailed messages and forward them to the client via email, text message, or through an online portal. This ensures that clients never miss an important message, even if they are unavailable to take calls.


Schedule appointments: Phone answering services can schedule appointments and manage a client’s calendar. This can help businesses streamline their scheduling process and reduce the risk of double bookings or missed appointments.


Handle customer inquiries: Phone answering services can provide basic customer service support, answering common questions about a client’s products or services. They can also assist with billing, account management, and other customer service-related tasks.


Forward calls: Phone answering services can forward calls to the client’s phone, ensuring that important calls are never missed. This can be especially helpful for businesses with remote or on-the-go employees.

 Phone answering services can help businesses and individuals manage their phone calls more efficiently, providing a professional image and improving customer satisfaction.

 

3. How Much Do Phone Answering Service Companies Charge For Their Services?

The cost of phone answering services can vary depending on a variety of factors, including the level of service provided, the number of calls received, and the duration of calls. Some phone answering services charge a flat monthly fee, while others charge per call or minute.

 

 

In general, basic phone answering services can range from around $30 to $100 per month, while more advanced services like appointment scheduling, call screening, and after-hours support may cost more. Per-call or per-minute charges can range from a few cents to a few dollars per call, depending on the complexity of the call and the level of service provided.

 

 

Some phone answering services also offer customized pricing packages based on the specific needs of the client, such as the number of calls received or the level of support required. It’s important to research different phone answering services and compare pricing and features to find the best fit for your needs and budget.

 

4. Why Hire Phone Answering Service Company?

There are many reasons why businesses and individuals may choose to hire a phone answering service. Here are a few of the most common reasons:

 

Improved customer service: A phone answering service can ensure that your customers can always speak with a live person, even outside of business hours. This can help improve customer satisfaction and loyalty, leading to increased sales and referrals.

 

Increased efficiency: By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity, allowing you to grow your business without increasing headcount.

 

Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. This can help reduce overhead costs and improve your bottom line.

 

Flexibility: Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. This can help you manage your time more effectively and ensure that you never miss an important call.

 

Professionalism: A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression and helping to build trust with your customers.

 

Hiring a phone answering service can provide many benefits for businesses and individuals alike, helping to improve customer service, increase efficiency, reduce costs, and enhance professionalism.

 
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