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Top Phone Answering Service Companies

Phone answering services can provide various benefits for businesses and individuals alike. Phone answering services ensure that your customers can always reach a live person, even outside of business hours. This can help improve customer satisfaction and loyalty. By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity. Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression. Phone answering services can be a valuable tool for businesses and individuals who want to provide excellent customer service, improve efficiency, and save money.

 

List of the Best Phone Answering Service Companies

Eris360

0 (0)
Eris360 is an AI-driven technology company specializing in digital transformation and intelligent automation. It develops advanced AI agents and tailored software solutions to streamline operations, enhance decision-making, and drive business growth. By leveraging machine learning, natural language processing, and predictive analytics, Eris360 enables seamless AI integration, empowering businesses to stay ahead in an evolving digital landscape. Read More
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    Employees: 11 to 50
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    Min. Project amount: $10,000
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    Country: NY, USA
Cyber Nest is a USA-based software innovation company committed to transforming businesses with advanced technology solutions. We partner with startups, growing enterprises, and global organizations to deliver impactful digital tools tailored to unique challenges and objectives. Read More
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    Employees: 11 to 50
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    Min. Project amount: $25-$49/hr
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    Country: NY, United States
Ailoitte is a leading AI development company, specializing in AI-powered solutions, mobile & web development, software development, and UI/UX design. We help businesses integrate AI-driven technologies to build intelligent, scalable, and future-ready applications that drive growth and efficiency. Ailoitte is ISO 27001:2013 and ISO 9001:2015 certified, ensuring top-tier security, data protection, and quality standards in every project we deliver. We… Read More
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    Employees: 101 to 250
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    Min. Project amount: $10000
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    Country: Karnataka, India
Win-Pro: Singapore’s Premier IT Support and IT Services Provider Since 1993 With over three decades of excellence in the IT industry, Win-Pro has established itself as Singapore’s most trusted IT managed services provider (MSP). Our comprehensive suite of IT Services and unparalleled IT Support have positioned us as the go-to partner for businesses seeking to thrive in the digital age. Read More
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    Employees: 11 to 50
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    Min. Project amount: $1,000+
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    Country: Singapore
Telepathy Infotech – Your Trusted IT Solutions Partner Telepathy Infotech is a leading software development company specializing in web development, mobile app development, IoT solutions, blockchain development, AI & machine learning, and cloud computing. We offer custom software solutions tailored to meet the unique needs of businesses across various industries. Our expert team is dedicated to delivering high-quality, scalable, and… Read More
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    Employees: 51 to 100
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    Min. Project amount: $5,000+
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    Country: Casper, WY
Onex Software is a global technology company specializing in custom software development, mobile and web applications, AI, and enterprise solutions. With 7+ years of experience and 200+ successful projects, we empower businesses with innovative, scalable, and high-quality digital solutions. Read More
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  • Dollar
    Employees: 11 to 50
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    Min. Project amount: $10,000+
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    Country: İzmir, Türkiye
SaivionIndia Outsourcing Services is a leading service provider company which has been providing the offshore IT/ITeS outsourcing services to our global clientele since 2013. We are the top most service providers in popular market domains like Product listing, Data Entry, E-commerce Data Entry, Web Design & Development, Multimedia, ePublishing, Photo Editing, SEO, Content Writing and check what we do which… Read More
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    Employees: 11 to 50
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    Min. Project amount: $1,000+
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    Country: New Delhi, INDIA
We provide managed IT services in the Middle East, Central Asia, and U.K as a top managed IT services provider! SAT Microsystems is an IT service provider that delivers exceptional customer service. Our products, services, and technology are designed around the values of risk-taking, innovation, and value-adding, focused relentlessly on weaving seamless customer experiences. To achieve our fundamental objective of… Read More
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    Employees: 251 to 500
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    Min. Project amount: $250,000+
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    Country: Jeddah, Saudi Arabia
Elite mCommerce develops native eCommerce mobile apps which supports eCommerce platforms such as Magento and PrestaShop. Presently, it is one of the leading eCommerce app development company. Elite mCommerce is an innovative eCommerce mobile app builder that provides ready-made mobile app solutions tailored for various businesses. Whether you run a retail store, grocery delivery service, meat delivery business, or use… Read More
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  • Dollar
    Employees: 101-250
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    Min. Project amount: Undisclosed
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    Country: NJ, United States

Ecom Buzz

5 (2)
Best SEO company in India provides high-quality SEO services to help businesses improve their online visibility, generate more traffic, and increase revenue. We offer a range of SEO services, including keyword research, on-page optimization, link building, and content creation, tailored to each client's needs. Read More
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    Employees: 0 to 10
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    Min. Project amount: $1,000+
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    Country: Kolkata, India

** Buyer's Guide **

1. What is Phone Answering Service?

Phone answering services are third-party companies that provide live answering services for businesses and individuals who need help managing their incoming phone calls. These services are typically staffed by trained professionals who answer calls on behalf of the client, using scripts and information provided by the client to handle calls according to their specific needs.

 

Phone answering services can provide a range of services, including basic call answering, message taking, appointment scheduling, and call forwarding. They can also provide additional services like bilingual answering, call screening, and after-hours support.

 

Businesses of all sizes can benefit from phone answering services, as they allow companies to improve their customer service, handle a higher volume of calls, and free up internal resources to focus on other tasks. Phone answering services can also be a cost-effective alternative to hiring a full-time receptionist or call center staff, as businesses only pay for the services they use. Overall, phone answering services are a valuable tool for managing incoming phone calls and improving overall customer satisfaction.

 

2. What Do Phone Answering Service Companies Do?

Phone answering services provide a range of services designed to help businesses and individuals manage their incoming phone calls. Here are some of the common tasks that a phone answering service can perform:


Answer calls on behalf of the client: Phone answering services provide a live person to answer incoming calls on behalf of the client. The answering service can provide a professional greeting and take a message or transfer the call according to the client’s instructions.


Take messages: Phone answering services can take detailed messages and forward them to the client via email, text message, or through an online portal. This ensures that clients never miss an important message, even if they are unavailable to take calls.


Schedule appointments: Phone answering services can schedule appointments and manage a client’s calendar. This can help businesses streamline their scheduling process and reduce the risk of double bookings or missed appointments.


Handle customer inquiries: Phone answering services can provide basic customer service support, answering common questions about a client’s products or services. They can also assist with billing, account management, and other customer service-related tasks.


Forward calls: Phone answering services can forward calls to the client’s phone, ensuring that important calls are never missed. This can be especially helpful for businesses with remote or on-the-go employees.

 Phone answering services can help businesses and individuals manage their phone calls more efficiently, providing a professional image and improving customer satisfaction.

 

3. How Much Do Phone Answering Service Companies Charge For Their Services?

The cost of phone answering services can vary depending on a variety of factors, including the level of service provided, the number of calls received, and the duration of calls. Some phone answering services charge a flat monthly fee, while others charge per call or minute.

 

 

In general, basic phone answering services can range from around $30 to $100 per month, while more advanced services like appointment scheduling, call screening, and after-hours support may cost more. Per-call or per-minute charges can range from a few cents to a few dollars per call, depending on the complexity of the call and the level of service provided.

 

 

Some phone answering services also offer customized pricing packages based on the specific needs of the client, such as the number of calls received or the level of support required. It’s important to research different phone answering services and compare pricing and features to find the best fit for your needs and budget.

 

4. Why Hire Phone Answering Service Company?

There are many reasons why businesses and individuals may choose to hire a phone answering service. Here are a few of the most common reasons:

 

Improved customer service: A phone answering service can ensure that your customers can always speak with a live person, even outside of business hours. This can help improve customer satisfaction and loyalty, leading to increased sales and referrals.

 

Increased efficiency: By outsourcing your phone answering to a third-party service, you can free up your staff to focus on other essential tasks. This can help improve efficiency and productivity, allowing you to grow your business without increasing headcount.

 

Cost savings: Hiring a full-time receptionist can be expensive, especially for small businesses. Phone answering services provide a more affordable alternative, allowing you to pay only for the calls you receive. This can help reduce overhead costs and improve your bottom line.

 

Flexibility: Phone answering services can be customized to meet your specific needs. You can choose when and how calls are answered, and you can also specify the types of calls that should be forwarded directly to you. This can help you manage your time more effectively and ensure that you never miss an important call.

 

Professionalism: A professional phone answering service can help give your business a more polished image. Callers will be greeted with a friendly and professional voice, creating a positive first impression and helping to build trust with your customers.

 

Hiring a phone answering service can provide many benefits for businesses and individuals alike, helping to improve customer service, increase efficiency, reduce costs, and enhance professionalism.

 
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