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Top Call Center Companies in USA​

Call center companies in the USA help businesses and organizations in several ways, Call centers provide customer support services to businesses by answering customer inquiries, handling complaints, and providing solutions to their problems. This helps businesses to build and maintain strong relationships with their customers. Call centers also help businesses in their sales and marketing efforts by generating leads, making sales calls, and promoting products or services to potential customers. Call centers can handle the order processing tasks for businesses, including taking orders, processing payments, and tracking shipments. Call centers also provide technical support services to businesses, helping customers troubleshoot technical issues with their products or services. Many call center companies in the USA offer multilingual support, which helps businesses to serve customers who speak different languages. Call center companies in the USA play a crucial role in helping businesses provide excellent customer service, increase sales, and improve their overall operations.

List of the Best Call Center Companies in USA​

Edvantis

4.9 (2)
Edvantis is a leading global software engineering firm, boasting a team of over 400 skilled professionals across Central & Eastern Europe and the USA. We are proud to have gained the confidence of industry leaders such as Indeed, BigCommerce, Kardex Remstar, Unicepta, TrustRadius, Modulsystem, and SAP Labs (a subsidiary of SAP). Partnering with Edvantis empowers businesses of all sizes to… Read More
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  • Dollar
    Employees: 250-999
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    Min. Project amount: $25,000+
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    Country: Berlin, Germany
Limestone Digital is a global software development company with development centers around the world. We empower businesses to achieve optimal performance through technology innovation and Agile development practices. Our expertise has attracted leading market companies such as Swatch Group, Prodege, Assa Abloy, and top management consulting firms. Partnering with Limestone Digital ensures that your business benefits from cutting-edge technology solutions… Read More
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    Employees: 50 - 249
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    Min. Project amount: $50,000+
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    Country: Karlín, Czech Republic

Pwrteams

4.9 (2)
Pwrteams builds and manages tech and engineering teams for companies of all sizes, from Europe to Latin America. We specialize in attracting and retaining skilled experts tailored to your needs. While you focus on your company's and project's outcomes, we provide access to top-tier talent beyond your local labor market. Pwrteams offers no start or exit fees, flexible up- and… Read More
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  • Dollar
    Employees: 250 - 999
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    Min. Project amount: $5,000+
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    Country: Kraków, Poland

Innowise

5 (3)
Innowise is a custom software development company headquartered in Warsaw, Poland, with additional offices around the globe. With more than 2500 specialists on board and 1300 projects completed, we use cutting-edge technologies to transform our clients' businesses. We are experts in the design and development of tech solutions that will help your company enhance its processes and increase customer satisfaction… Read More
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    Employees: 1,000 - 9,999
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    Min. Project amount: $10,000+
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    Country: Warszawa, Poland

Simform

5 (2)
Simform is a digital product engineering and IT talent solutions company with a mission to solve complex software engineering problems. Since 2010, our team of 1000+ experts has helped businesses elevate their value through our development services. Our flexible global delivery center transforms your engineering from being bottlenecks to growth drivers. We help you identify and solve critical business challenges… Read More
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    Employees: 1,000 - 9,999
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    Min. Project amount: $25,000+
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    Country: Orlando, FL, USA

Altar.io

5 (2)
Altar.io is an award-winning product and software development company committed to helping entrepreneurs and business leaders worldwide build high-quality, user-centric products. What makes them different: Formed by ex-startup founders, Altar.io has deep roots in the startup ecosystem, bringing innovative products to market with a unique understanding of entrepreneurial challenges. At their core, they design and build high-quality, user-centric software products.… Read More
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    Employees: 10-49
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    Min. Project amount: $25,000+
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    Country: Lisboa, Portugal
DQOT Solutions stands as a prominent global service provider, specializing in Software Development, Mobile App Development, and Website Development. With established operations in both the United States and the United Kingdom, we are dedicated to delivering innovative digital solutions to a diverse client base that includes startups, large enterprises, and government organizations across the globe. Read More
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    Min. Project amount: $1,000+
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    Country: Jaipur, India
Arka Softwares is an ISO 9001:2015 certified mobile app development company, specializing in creating innovative apps and digital products for startups, mid-sized industries, and large enterprises worldwide. With over 13 years of experience, our dedicated team excels in developing people-centric mobile applications for various platforms, including iOS, Android, and cross-platform solutions. Our Expertise Mobile App Development: Android, iOS, React Native,… Read More
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  • Dollar
    Employees: 50 - 249
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    Min. Project amount: $10,000+
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    Country: Jaipur, India

eTraverse

4.8 (2)
eTraverse is a global partner in digital transformation, headquartered in India (founding year 2018) and its subsidiary company, eTraverse Pty Ltd, an education technology consulting company focused on the African digital landscape, with office in South Africa (founding year 2020). The company operates globally with its partner offices in London, Netherland, Dubai, South Africa. We cater our services into Software… Read More
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  • Dollar
    Employees: 250 - 999
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    Min. Project amount: $1,000+
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    Country: Sandton, South Africa
Novatore Solutions specializes in creating integrated web and mobile products that transform ideas into profitable business solutions. They believe the unique elements that define a human experience can also enhance an online one. With an unconventional approach and extensive experience, Novatore delivers customer-centric iOS applications that stand out. Their skilled iOS developers utilize advanced techniques to bring innovation, style, and… Read More
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  • Dollar
    Employees: 50-249
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    Min. Project amount: 10000+
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    Country: Delaware, USA

** Buyer's Guide **

1. How To Select the Best Call Centers In United States?

Selecting the best call center in the United States can be a daunting task, but here are some tips to help you make an informed decision:


Determine your needs: Before selecting a call center, it’s important to determine your business’s specific needs. What services do you require? Do you need inbound or outbound services? What is your budget? Knowing your requirements will help you narrow down your options.


Look for experience: Choose a call center that has experience in your industry or field. This will ensure that the agents are familiar with your business and can provide quality service.


Check for certifications: Look for call centers that have certifications such as ISO 9001 or COPC, which indicate a commitment to quality and best practices.


Check references: Ask for references and contact them to learn about their experience with the call center. This will give you an idea of their level of service and reliability.


Evaluate technology: The call center’s technology is crucial in delivering quality service. Look for call centers that use advanced technology to ensure smooth communication and efficient service.


Assess agents’ skills: The agents are the face of the call center and your business, so it’s important to assess their skills, experience, and training. Choose a call center that hires and trains agents with excellent communication skills, product knowledge, and customer service skills.


Consider the location: Choose a call center that is located in a convenient time zone, which will allow you to communicate easily and efficiently.


By following these tips, you can select the best call center in the United States that meets your business’s specific needs and helps you provide exceptional customer service.

 

2. How many call centers are there in USA? How big is the US call center industry?

It is difficult to determine the exact number of call centers in the United States as there is no centralized database or registry. However, it is estimated that there are tens of thousands of call centers operating in the USA, ranging from small businesses with a few agents to large companies with hundreds or even thousands of agents.

 

The US call center industry is significant and continues to grow. According to a report by IBISWorld, the call center industry in the United States generated over $25 billion in revenue in 2021, employing over 570,000 workers. The industry has been growing steadily over the past five years due to an increase in outsourcing by businesses looking to reduce costs and improve efficiency. Additionally, the COVID-19 pandemic has driven increased demand for call center services, particularly in areas such as customer service and technical support.

 

3. How To Choose The Right Call center Agency For Your Business In US?

Choosing the right call center agents for your business in the US can be a crucial decision for your operations. Here are some tips to help you choose the right call center agency:

 

Identify your business needs: First, identify your business needs, such as the types of services you require, your budget, and your target audience. This will help you narrow down your options and focus on call center agencies that can meet your specific requirements.

 

Consider the call center’s experience: Look for a call center agency that has experience in your industry. This will ensure that the agents are familiar with your business and can provide quality service to your customers.

 

Check for certifications: Choose a call center agency that has certifications such as ISO 9001 or COPC, which indicate a commitment to quality and best practices.

 

Evaluate technology: The call center’s technology is important in delivering quality service. Look for a call center agency that uses advanced technology to ensure smooth communication and efficient service.

 

Assess agents’ skills: The agents are the face of the call center agency and your business, so it’s important to assess their skills, experience, and training. Choose a call center agency that hires and trains agents with excellent communication skills, product knowledge, and customer service skills.

 

Consider the location: Choose a call center agency that is located in a convenient time zone, which will allow you to communicate easily and efficiently. Also, consider call center agents that can provide multilingual support if you serve customers who speak different languages.

 

Check references: Ask for references and contact them to learn about their experience with the call center agents. This will give you an idea of their level of service and reliability.

 

By following these tips, you can choose the right call center agents for your business in the US that meet your specific needs and helps you provide exceptional customer service.

 

4. What Is The Best Platform For Call center in USA?

There are several platforms available for call centers in the USA, each with its own features and benefits. Choosing the best platform for your call center depends on your specific needs and budget. Here are some popular call center platforms in the USA:

 

Five9: Five9 is a cloud-based call center platform that offers omnichannel capabilities, including voice, email, chat, and social media. It also offers features such as automatic call distribution, interactive voice response, and predictive dialing.

 

Talkdesk: Talkdesk is another cloud-based call center platform that offers advanced features such as artificial intelligence-powered speech analytics, call recording and monitoring, and workforce management tools.

 

Genesys Cloud: Genesys Cloud is an all-in-one call center platform that offers voice, email, chat, and social media support. It also includes features such as workforce optimization, automation, and analytics.

 

Avaya: Avaya is a call center platform that offers both on-premises and cloud-based solutions. It includes features such as interactive voice response, automatic call distribution, and workforce management tools.

 

RingCentral Engage Digital: RingCentral Engage Digital is a cloud-based call center platform that offers digital channels, including email, chat, social media, and messaging apps. It also offers features such as sentiment analysis, automation, and analytics.

 

Ultimately, the best call center platform for your business in the USA will depend on your specific needs, budget, and goals. Consider your business requirements and do your research to find the platform that meets your needs and helps you provide exceptional customer service.

 
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